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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
28 Dec 2021
Verified reviewA very good detailed description of the pens and the range of colours. Website easy to navigate and ordering online very straightforward. Delivery excellent.
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A. A.
28 Dec 2021
Verified reviewFirst time buying from Cowling & Wilcox been a positive experience.
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A. A.
28 Dec 2021
Verified reviewQuite difficult finding items. Fast posting and well wrapped.
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A. A.
28 Dec 2021
Verified reviewNo problems. delivered by date promised and in perfect condition.
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A. A.
28 Dec 2021
Verified reviewEasy online purchase arrived quickly, item a Christmas present so can’t comment on product
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A. A.
28 Dec 2021
Verified reviewArrived within specified time, easy to order
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A. A.
28 Dec 2021
Verified reviewReliable prompt and speedy service.
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A. A.
28 Dec 2021
Verified reviewExcellent service. Responded to my query extremely promptly. Will use again and recommend. Very pleased with the product too.
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A. A.
26 Dec 2021
Verified reviewGood service
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A. A.
26 Dec 2021
Verified reviewExcellent service
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A. A.
26 Dec 2021
Verified reviewMy order arrived damaged, I’ve contacted them, and haven’t heard back from them
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A. A.
26 Dec 2021
Verified reviewSite is easy to navigate, order arrived super fast nicely packed in eco friendly brown paper and cardboard!
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A. A.
21 Dec 2021
Verified reviewVery happy customer here. As usual, the service, comms, delivery & items were all excellent. Thank you
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A. A.
21 Dec 2021
Verified reviewGreat service
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A. A.
21 Dec 2021
Verified reviewExcellent quality Solander boxes. Carefully packed and speedy delivery (London.) Excellent service. Thank you.
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A. A.
21 Dec 2021
Verified reviewQuick delivery. Correct items
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A. A.
21 Dec 2021
Verified reviewMy products arrived on time as advised
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A. A.
21 Dec 2021
Verified reviewThe vouchers are a Christmas present for my grandson who is at university studying to become a art teacher
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A. A.
21 Dec 2021
Verified reviewexcellent
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A. A.
21 Dec 2021
Verified reviewPrompt delivery
Reviews displayed in chronological order
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