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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
2 Feb 2022
Verified reviewStraightforward order & delivery
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A. A.
2 Feb 2022
Verified reviewWebsite very easy to navigate. Articles easily found. Whole process from start to finish completed without any problem. Goods arrived very quickly and all well packaged.
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A. A.
29 Jan 2022
Verified reviewExcellent company, great communication and speed of delivery. Best prices around. 👌
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A. A.
29 Jan 2022
Verified reviewVery good prices and really good quality . The delivery was prompt, and everything came well packaged. Very pleased
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A. A.
29 Jan 2022
Verified reviewAlways great service, either on line or in the Store, especially in the Canterbury shop where I buy their excellent range of products...the staff are wonderful...really helpful and a delight..a real pleasure to be in the shop, thank you C&W..great service 😀
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A. A.
29 Jan 2022
Verified reviewExcellent stock, great price, easy to order online.
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A. A.
29 Jan 2022
Verified reviewArrived on time
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A. A.
29 Jan 2022
Verified reviewGood choice ,quick delivery
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A. A.
29 Jan 2022
Verified reviewQuicker than I expected!
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A. A.
29 Jan 2022
Verified reviewMy order was delivered so quickly! Loved that it arrived in a pre-used box, thanks for saving some trees x
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A. A.
29 Jan 2022
Verified reviewvery fast delivery and items were just as described
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A. A.
29 Jan 2022
Verified reviewThe product arrived quickly - thank you.
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A. A.
29 Jan 2022
Verified reviewMy order arrived in good time.
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A. A.
29 Jan 2022
Verified reviewquick delivery! good service.
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A. A.
29 Jan 2022
Verified reviewNo problems with the site. Prompt delivery in excellent packaging a company I will use again and one that I would recommend.
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A. A.
29 Jan 2022
Verified reviewprompt del and exactly as advertised... happy with purhase.
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A. A.
29 Jan 2022
Verified reviewExcellent price for Seawhite canvas pad. Speedy delivery, arriving on time.
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A. A.
29 Jan 2022
Verified reviewThe website is customer friendly, there appears to be an issue however on delivery as next day delivery did not happen, my parcel took 4 days. There was no response to my E.Mail or phone message the following day either, eventually I managed to recoup my postage payment the next day.
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A. A.
29 Jan 2022
Verified reviewSite was easy to use and my purchase was with me very quickly, so really pleased.
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A. A.
29 Jan 2022
Verified reviewGreat value products, and really impressed with the plastic-free packaging.
Reviews displayed in chronological order
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