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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
5 Feb 2022
Verified reviewGood, reliable.
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A. A.
4 Feb 2022
Verified reviewEasily found what I was looking for, competitive price for identical product on amazon. Quick efficient delivery, well packed. Very happy with the product and service from Cowling and Wilcox
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A. A.
4 Feb 2022
Verified reviewGreat prices on the shmincke paints I wanted. Dispatched quicker than the expected time. Well packaged and can't fault them!
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A. A.
4 Feb 2022
Verified reviewQuick delivery, goods well-packed.
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A. A.
4 Feb 2022
Verified reviewI ordered acrylic System 3 paints at at a bargain price and Windsor & Newton Winton oil paints 200ml at a bargain price and delivery was on time. Ordering and delivery is never a problem. Perfect
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A. A.
3 Feb 2022
Verified reviewThe website was very easy to use, the prices are reasonable and a large variety of products. I was kept informed of delivery information and the items arrived very quickly. I would recommend.
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A. A.
3 Feb 2022
Verified reviewPrompt service. beautiful products
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A. A.
3 Feb 2022
Verified reviewExcellent. Arrived promptly and nicely packaged.
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A. A.
3 Feb 2022
Verified reviewI am on the final year of an art degree , and I can't really afford to run out of anything , especially paint. I am so glad I ordered from Cowling and Wilcox , because they delivered my order well ahead of the predicted day , and I am so greatful for this. Thankyou so much.
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A. A.
3 Feb 2022
Verified reviewI needed help with my on line order, spoke to a very helpful young lady and received my order within two days.
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A. A.
3 Feb 2022
Verified reviewI ordered the canvas boards and they were delivered within a few days, which was before the expected delivery date. The boards were of very good quality, so I am a happy customer.
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A. A.
3 Feb 2022
Verified reviewA very refreshing shopping experience being able to ask for advice and help which was willingly and pleasantly given. It was a delight to be able to speak to someone and to find all the items in one place. The products all arrived promptly and were well packed. They are of a high quality, unfortunately havent actually started using them yet but am looking forward to doing so. Would willingly shop here again.
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A. A.
3 Feb 2022
Verified reviewExcellent value very fast delivery…the best place to shop for discounted artist materials, I look in a lot of places but always end up here.
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A. A.
3 Feb 2022
Verified reviewAlways fast to handle orders, fabulous range so I use them a great deal for my art purchases.
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A. A.
2 Feb 2022
Verified reviewThe order arrived on time perfect
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A. A.
2 Feb 2022
Verified reviewI continue to return to this site for it's comprehensive range of ProMarker pens which as a cartoonist are essential to me. Prompt delivery, well packaged.
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A. A.
2 Feb 2022
Verified reviewHuge range at good prices.The Griffin Alkyd paint I use is the cheapest I have seen. I’ve had a few orders now and the service has always been first class.
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A. A.
2 Feb 2022
Verified reviewThe order arrived within two days and as usual there was efficient and speedy service from C and W. Many thanks.
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A. A.
2 Feb 2022
Verified reviewThe delivery, the customer service was excellent.
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A. A.
2 Feb 2022
Verified reviewThe site was very easy to navigate, the prices very good, and delivery was speedy.
Reviews displayed in chronological order
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