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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
18 Mar 2022
Verified reviewParcel arrived torn and open. The can of varnish was dented in several places with the cap missing. First time I've ordered from cowlingandwilcox. It's also the last. Horrendous experience.
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A. A.
11 Mar 2022
Verified reviewGood service.
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A. A.
11 Mar 2022
Verified reviewexcellent
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A. A.
11 Mar 2022
Verified reviewExcellent service from start to finish, item arrived within two days
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A. A.
11 Mar 2022
Verified reviewGood value, well laid out website, particularly the shopping pages. Delivery prompt and postage reasonable.
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A. A.
11 Mar 2022
Verified reviewVery good service. I would recommend.
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A. A.
11 Mar 2022
Verified reviewAll was very satisfactory
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A. A.
11 Mar 2022
Verified reviewThe site was easy to navigate. Prompt delivery.
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A. A.
11 Mar 2022
Verified reviewGreat website that allowed after repeated visits to keep my basket! Secure methods of payment and well packaged items with quick delivery.
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A. A.
11 Mar 2022
Verified reviewPurchase online was easy! the delivery time was good but fell short in that i gave instructions to leave my purchase with a neighbour! when i got home i had a card from the postman instructing me to collect from the post office! That is further to travel than actually going to the company. Lucky for me i saw the post mans van and ran down the road to recover my purchase.! That all said the goods are exactly what i wanted and I will use this company again!
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A. A.
11 Mar 2022
Verified reviewExcellent in every way thank you
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A. A.
11 Mar 2022
Verified reviewI have used Cowling & Wilcox a number of times, I have always found their service, products and prices very good
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A. A.
11 Mar 2022
Verified reviewExcellent service, speedy delivery.
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A. A.
11 Mar 2022
Verified revieweverythink is ok, thanks
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A. A.
11 Mar 2022
Verified reviewExcellent selection and prices and great prompt service.
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A. A.
11 Mar 2022
Verified reviewExcellent, speedy service at very good price
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A. A.
11 Mar 2022
Verified reviewExcellent swift delivery
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A. A.
11 Mar 2022
Verified reviewThanks you, the website was easy to use, delivery was prompt and the products arrived described and shown on the site, meeting my expectations. I'm very happy with the service and will shop with Cowling & Wilcox again.
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A. A.
11 Mar 2022
Verified reviewThe parcel arrived just well before very fast and the material acrylic inks and cavas board were perfect. I am very happy with Cowling and Wilcox. Thank you.
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A. A.
11 Mar 2022
Verified reviewWell stocked and easy to navigate website and very fast delivery.
Reviews displayed in chronological order
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