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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
18 Mar 2022
Verified reviewI had a problem entering a gift voucher to my order. I phoned my order though and the lady on the phone sorted my problem out and completed the order most efficiently.
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A. A.
18 Mar 2022
Verified reviewProducts arrived in good order and I'm happy with them
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A. A.
18 Mar 2022
Verified reviewGreat customer service when i needed to ask a question about a product and speedy delivery.
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A. A.
18 Mar 2022
Verified reviewEasy order and good delivery
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A. A.
18 Mar 2022
Verified reviewI found the web site very easy to use. Delivery was first class. I don’t think you can improve the customer service. I am pleased with the brushes. Thank you
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A. A.
18 Mar 2022
Verified reviewThe site is easy to use, prices are competitive and service and delivery are really good.
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A. A.
18 Mar 2022
Verified reviewVery prompt service and delivery. Good selection of products not easily available elsewhere.
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A. A.
18 Mar 2022
Verified reviewReturning items is difficult if not impossible on the website
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A. A.
18 Mar 2022
Verified reviewVery good and prompt service
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A. A.
18 Mar 2022
Verified reviewVery quick delivery.
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A. A.
18 Mar 2022
Verified reviewGreat product. Quick delivery
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A. A.
18 Mar 2022
Verified reviewExcellent service, product and prompt delivery will buy from them again
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A. A.
18 Mar 2022
Verified reviewEasy to order. Frustrated at having to create an account.
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A. A.
18 Mar 2022
Verified reviewGreat service. Order received in excellent time. Thanks
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A. A.
18 Mar 2022
Verified reviewEasy to order and quick delivery.
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A. A.
18 Mar 2022
Verified reviewExcellent service, excellent products, fast delivery. What’s not to like? Top class company!
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A. A.
18 Mar 2022
Verified reviewAwesome! Prices are great, order was packed and posted quickly and arrived well packaged! Can’t complain at all, will be back again shortly :-)
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A. A.
18 Mar 2022
Verified reviewNever had an issue other than of my own making, and even that was efficiently dealt with by C&W. Prices good, service good, will keep using them.
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A. A.
18 Mar 2022
Verified reviewGood company & have used them several times over the years with no problems . The last parcel i had was very badly wrapped though & miracle all the paints were still in there but all survived luckily !
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A. A.
18 Mar 2022
Verified reviewGreat site and competitive prices. Was easy to order and items arrived quickly and well packaged. Quality products!
Reviews displayed in chronological order
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