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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
18 Mar 2022
Verified reviewI enjoyed my first visit to Cowling & Wilcox. The website is clear and the purchase went well. Delivery was eased by a first-class, established system, using Royal Mail; my purchases arrived well-wrapped within three days.
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A. A.
18 Mar 2022
Verified reviewThis is the first time I have ordered with your company snd I will be doing so again in the future. Very pleased with your help and service. I would recommend you to others. Thank you 😊
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A. A.
18 Mar 2022
Verified reviewExcellent and a very wide variety of merchandise. Fast and efficient service.
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A. A.
18 Mar 2022
Verified reviewAlways a great selection, great prices and speedy delivery
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A. A.
18 Mar 2022
Verified reviewEasy to find products and to order, quick dispatch and turn-around. Excellent service.
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A. A.
18 Mar 2022
Verified reviewExcellent service, quick and efficient, service with an Internet smile 😊
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A. A.
18 Mar 2022
Verified reviewThe website is easy to navigate and the items out of stock are clearly marked. Everything is laid out well and the 'Shop by product' menu makes it easy to get to required items.
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A. A.
18 Mar 2022
Verified reviewVery good priced products quick delivery
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A. A.
18 Mar 2022
Verified reviewI’d give a 5 * but I’m still waiting for a missing part, a wing nut 🔩 and bolt on my amazing new easel but it’s not good cause I can’t take it anywhere yet to work outside, hopefully the missing items will turn up today not fingers crossed 🤞, Bri D
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A. A.
18 Mar 2022
Verified reviewEverything went smoothly from ordering to speedy delivery, excellent
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A. A.
18 Mar 2022
Verified reviewVery good art supplies in particular the canvas section. Huge selection with fair prices. Highly recommend it!
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A. A.
18 Mar 2022
Verified reviewExcellent!
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A. A.
18 Mar 2022
Verified reviewProduct selection available is good, as far as it goes. Competitive value for money is achieved generally with special offers and sales. Ordering online is relatively easy, and delivery was as promised and in good order.
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A. A.
18 Mar 2022
Verified reviewExcellent choice and service - very happy
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A. A.
18 Mar 2022
Verified reviewGood prices (on sale), free delivery (on offer) so that was good, but disappointed by packaging - torn in transit damaging some of the paper within, but it'll still come in for colour testing.
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A. A.
18 Mar 2022
Verified reviewVery good website and I found everything I needed. Delivery was fast too. Would definitely recommend.
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A. A.
18 Mar 2022
Verified reviewEasy to use website. Speedy delivery
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A. A.
18 Mar 2022
Verified reviewC&W is my go to art supplier, and I find them very helpful and always well stocked.
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A. A.
18 Mar 2022
Verified reviewGreat service from first placing order to delivery time. Highly recommended.
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A. A.
18 Mar 2022
Verified reviewLovely top quality paint and excellent service
Reviews displayed in chronological order
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