Go to website
Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
-
A. A.
30 Mar 2022
Verified reviewTook me a while to find what I wanted as this was the first time I had shopped from this seller. Found what I wanted, needed to ask a question......so rang them, got the answer from a very nice gentleman. Happy customer all round. Will be using again. PS. Parcel arrived quickly.
-
A. A.
30 Mar 2022
Verified reviewQuick delivery, easy to order
-
A. A.
30 Mar 2022
Verified reviewArrived quickly
-
A. A.
30 Mar 2022
Verified reviewAs usual, great service from Cowling & Wilcox. Item delivered within a couple of days on standard delivery terms and at a great price.
-
A. A.
30 Mar 2022
Verified reviewVery good service quick delivery excellent product
-
A. A.
29 Mar 2022
Verified reviewTook ages to pick my order and then they were out of stock of one item... then a second (instead of picking the order when actually ordered) Took a month to get it my order. Will not be buying off of them ever again
Reply from Cowlingandwilcox.com
I'm so sorry it took so long for you to receive your order. I totally understand your frustration as the time you had to wait was totally unacceptable. The only explanation I can give is that just when we thought we had a full grip on deliveries to EU countries, everything changed yet again a couple of months ago with our couriers and external processes. The complicated nature of this process threw our whole procedure for a few weeks there and unfortunately you ended up caught up in the middle of this. I totally understand why you wouldn't want to use us again but I can assure you things have improved hugely in the past few weeks and we're now turning around EU (and other international) orders as quickly as domestic ones. Once again, I apologise profusely for our lack of excellent service in your case. Kind regards, Guy, Cowling & Wilcox.
-
A. A.
29 Mar 2022
Verified reviewEAsy to order and a good delivery service.
-
A. A.
29 Mar 2022
Verified reviewGoods received when promised.The items were exactly what I wanted and will continue to use this supplier in the future.
-
A. A.
29 Mar 2022
Verified reviewVery good company focused on their customers. Recommended...
-
A. A.
18 Mar 2022
Verified reviewGood price and free next day delivery, what more can you ask for !
-
A. A.
18 Mar 2022
Verified reviewEasy ordering at a super price
-
A. A.
18 Mar 2022
Verified reviewVery quick delivery ,parcel very secure.Always good service, thank you.
-
A. A.
18 Mar 2022
Verified reviewI love Cowling & Wilcox, have ordered several times online but love purchasing in the Shoreditch shop.... Super friendly staff and good prices !
-
A. A.
18 Mar 2022
Verified reviewPrompt efficient delivery.
-
A. A.
18 Mar 2022
Verified reviewThe parcel arrived on time. Contents well wrapped and a good quality. Thank you
-
A. A.
18 Mar 2022
Verified reviewA wide variety of art products available at competitive prices. Prompt delivery too.
-
A. A.
18 Mar 2022
Verified reviewVery helpful,and straight forward order,and delivery
-
A. A.
18 Mar 2022
Verified reviewEfficient and fast delivery. Nicely packaged
-
A. A.
18 Mar 2022
Verified reviewIt was efficient service, I think I asked for a catalogue of your products to be sent but you apparently don't send these out. came quite quickly too.
-
A. A.
18 Mar 2022
Verified reviewInsanely good prices, speedy delivery.
Reviews displayed in chronological order
Contact
Go to website
Certification
