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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
5 Apr 2022
Verified reviewI have shopped for years at Cowling and Wilcox stores and they always have a great range of products that you might not find in other art shops. This time I ordered online and the delivery was fast, and the items I bought were less expensive than I had seen elsewhere.
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A. A.
5 Apr 2022
Verified reviewGood company with reasonable selection
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A. A.
5 Apr 2022
Verified reviewI purchased A3 Fabriano Paper 160g at a really good price! I love this paper and use it for Paper Marbling Workshops. Thanks
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A. A.
5 Apr 2022
Verified reviewExcellent selection at a great price delivered promptly
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A. A.
5 Apr 2022
Verified reviewPrompt delivery. Good product
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A. A.
5 Apr 2022
Verified reviewFast delivery
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A. A.
5 Apr 2022
Verified reviewEasy to find the products as well catagorised Delivery was swift
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A. A.
5 Apr 2022
Verified reviewEasy to navigate the website. Kept informed of order and delivery timeframe
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A. A.
5 Apr 2022
Verified reviewThe package and delivery was very good. Just on time!! Perfect!
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A. A.
5 Apr 2022
Verified reviewThrilled to see very competitive offers on the site but experienced poor management of delivery - booked and paid for next day delivery on a Sunday (expecting the goods to arrive on Tuesday). Tracking information indicated delivery anticipated for Wednesday. Complained to C&W who blamed courier for delay. When parcel arrived label on package indiated PREM48 delivery. Requested refund and was informed that the difference between standard and next day delivery would be refunded so I then had to go back point out that my order was over £50 and qualified for free delivery, so eventaully the full delivery charge was refunded. Not great.
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A. A.
5 Apr 2022
Verified reviewAlways top quality and really fast delivery - my go to for my art supplies!
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A. A.
5 Apr 2022
Verified reviewTheir website is clear and easy to use. Service was quick and efficient. Would recommend them.
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A. A.
5 Apr 2022
Verified reviewHad a slight issue to begin with a missing wing nut and bolt but now it’s arrived about a week later this is great , easel that is and simple to collapse for simple storage and mobile as in just one minutes it’s an easel then it’s a suitcase 🧳 size easily portable outside easel in minutes so it’s just what I need and it’s been so easy to assemble and simple to get to the size of a carry case either storage or for work outside thanks, Bri D
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A. A.
5 Apr 2022
Verified reviewEverything was as described, arrived swiftly with no delivery problems.
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A. A.
5 Apr 2022
Verified reviewNo complaints quick delivery, and product exactly what I wanted, thank you C&K
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A. A.
5 Apr 2022
Verified reviewGreat prices and excellent service as always.
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A. A.
5 Apr 2022
Verified reviewGreat site, easy to use. Items delivered well within the time stated.
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A. A.
5 Apr 2022
Verified reviewVery prompt delivery
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A. A.
5 Apr 2022
Verified reviewThis modelling clay and the tools were exactly what I wanted. I found them easy to use and I am thrilled with what I have made. I will definitely be trying something else in the future. Ordering was easy and everything arrived earlier than expected.
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A. A.
5 Apr 2022
Verified reviewGreat service and product quality, as always.
Reviews displayed in chronological order
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