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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
14 Apr 2022
Verified reviewDelivery was as promised.
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A. A.
14 Apr 2022
Verified reviewEasy to use website, quick delivery and very good value for money.
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A. A.
14 Apr 2022
Verified reviewStraightforward transaction and speedy delivery.
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A. A.
14 Apr 2022
Verified reviewQuick, efficient service
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A. A.
14 Apr 2022
Verified reviewClear website, great service and everything arrived in immaculate condition.
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A. A.
14 Apr 2022
Verified reviewProducts received were used quality. Contacted customer service about it and have received complete silence from them after over a week and half. Poor products and no customer service do not recommend.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us and I'm so sorry you had a bad experience with us. I've looked into your order and I understand you ordered 4 different block printing inks. I believe the leaf green and vermillion inks look as if they are not full. We checked in our warehouse to see if they were part of a faulty batch and it they definitely are not, the items also had not been opened and had not leaked anywhere. We also checked with the supplier and they confirmed these were fine. These items do not come sealed unfortunately. However, we understand why you may think these have been used so our customer service team have told me they emailed you to ask if you would like a replacement or a refund and we are still awaiting your reply. I'm so sorry it took so long for us to get back to you but your message did not come into our customer service message system. I know we've apologised to you but I'd like to do so again for the slow reply. The moment we hear back from you, we'll act on your decision. Once again, I'm so sorry you weren't 100% happy with the products we sent you.
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A. A.
7 Apr 2022
Verified reviewMy first purchase with this company. Very impressed. The site was easy to use and the goods, beautifully packed, came quickly. Will definitely use them again.
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A. A.
7 Apr 2022
Verified reviewVery speedy
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A. A.
7 Apr 2022
Verified reviewExcellent service
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A. A.
7 Apr 2022
Verified reviewGood selection of stock at reasonable prices. Friendly and helpful staff.
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A. A.
7 Apr 2022
Verified reviewExcellent products at a good price backed up with 5 star service. Thank you
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A. A.
7 Apr 2022
Verified reviewThe significant problem encountered was registering a delivery address different to the billing address. It was initially possible only to get both either billing or delivery address the same. The web definitely requires some tweaking. How we managed it eventually is still a mystery.
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A. A.
7 Apr 2022
Verified reviewExcellent. Everything met my best expectations.
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A. A.
7 Apr 2022
Verified reviewAlways fast and efficient service
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A. A.
7 Apr 2022
Verified reviewQuality product. Fast delivery and well packaged. Very pleased.
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A. A.
7 Apr 2022
Verified reviewPrompt delivery of my order which was well packed
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A. A.
7 Apr 2022
Verified reviewExcellent
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A. A.
7 Apr 2022
Verified reviewIt is easy to order from the website, and goods are despatched quickly. On my last order, an item was found to be out of stock, I was informed of this and when the item came back into stock it was sent without delay
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A. A.
7 Apr 2022
Verified reviewGood website easy to navigate.
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A. A.
5 Apr 2022
Verified reviewReceived my products v quickly and they were good quality.
Reviews displayed in chronological order
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