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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
26 Apr 2022
Verified reviewAccessible website to search for art equipment and clear presentation and format of what is available.
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A. A.
26 Apr 2022
Verified reviewI did not receive what was shown on the website.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry you were disappointed with your purchase. However, having talked to our customer service team I understand there was a little confusion over whether you would receive a set of products or just the single item. We explained it would just be the singel item. I hear that you're now happy with this explanation and would like to change your review. If this is the case, please respond to this message and I'll be able to help you with this. Of course, if you are still unhappy please let me know and I'll do my utmost to help out. Kind regards, Guy, Cowling & Wilcox.
Reply from A. A.
Having spoken to a representative of Cowling and Wilcox it appears that I misunderstood the website but I still maintain that the pictures shown were misleading.
Reply from Cowlingandwilcox.com
I'm sorry for the misunderstanding. We'll see what we can do to clarify the product more. Kind regards, Guy.
Show exchanges Hide exchanges -
A. A.
26 Apr 2022
Verified reviewNo order problems and speech and efficient order process.
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A. A.
26 Apr 2022
Verified reviewExcellent service
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A. A.
26 Apr 2022
Verified reviewIt was easy to order my tem and it was delivered very quickly.
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A. A.
26 Apr 2022
Verified reviewThe parcel was received in good time, and I enjoy using the products. Good service
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A. A.
26 Apr 2022
Verified reviewSite easily navigated. Ordered on ordinary delivery Sunday. Arrived Wednesday.
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A. A.
14 Apr 2022
Verified reviewFast communication, product received in no time, great price and quality! Smartly utilized recycled/reused packaging - neat!
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A. A.
14 Apr 2022
Verified reviewLove the oils big tube small price , just perfect !
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A. A.
14 Apr 2022
Verified reviewMy order arrived quickly. Happy.
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A. A.
14 Apr 2022
Verified reviewPostage was expensive for two very small items hence only 4 star review of the company
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A. A.
14 Apr 2022
Verified reviewPerfect service
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A. A.
14 Apr 2022
Verified reviewEasy and pleasant transaction . Speedy service. Would strongly recommend
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A. A.
14 Apr 2022
Verified reviewfast delivery, great product. I will buy from them again.
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A. A.
14 Apr 2022
Verified reviewSwift delivery,polite driver.goods as expected.
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A. A.
14 Apr 2022
Verified reviewGood company
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A. A.
14 Apr 2022
Verified reviewArrived very quickly, thank you.
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A. A.
14 Apr 2022
Verified reviewGreat Service. Easy to navigate website and quick delivery.
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A. A.
14 Apr 2022
Verified reviewEasy website and good choice of items.
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A. A.
14 Apr 2022
Verified reviewExcellent….. I received item very quickly Good quality product so was very happy with my purchase.
Reviews displayed in chronological order
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