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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Great service, prices and prompt delivery. Thank you"
"Excellent customer service quick delivery and great price thank you"
"Fantastic. Easy to navigate website. Great savings. Arrived well packaged. And products exactly as described"
Digital experience
"Easy to navigate. Simple to use. Variety of ways to pay. Simple and quick."
"Easy to use website, efficient delivery. Will be using again."
"The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer…"
The site is easy to use, could spend ages looking at the different departments. I had a bit of trouble at checkout with my account, but customer service were really helpful and sorted it out right away.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
4 Jul 2022
Verified reviewEverything first-class !
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A. A.
4 Jul 2022
Verified reviewGreat colours. Quick delivery
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A. A.
4 Jul 2022
Verified reviewVery fast, perfectly packed. Joyful
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A. A.
4 Jul 2022
Verified reviewMy order arrived promptly & safely, and was as described! I’ve now been able to finish a painting for my Mum! Many thanks!
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A. A.
4 Jul 2022
Verified reviewFast delivery. Good quality.
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A. A.
4 Jul 2022
Verified reviewSpeedy delivery, good communication.
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A. A.
4 Jul 2022
Verified reviewYou had the right product- in this case a large print browser-at a very good price compared to the competition and your delivery rate was fair and efficient.
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A. A.
4 Jul 2022
Verified reviewFantastic Service and Quality Goods! Given our first experience we will now use as go to for all our upcoming needs. Very impressed!
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A. A.
4 Jul 2022
Verified reviewGood company to deal with and an easy site to read. Goods arrived in very good time and where exactly how described on line and just what I wanted for an art session locally and to replace an old set. Very good value
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A. A.
4 Jul 2022
Verified reviewFound the site easy to us
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A. A.
4 Jul 2022
Verified reviewOverall web experience and ease of ordering was excellent. Delivery was all's timely and pens were as expected in good condition. Only issue was the thin bubble type bag the product was packaged in, I would have expected a quality product to have been packaged more substantially. That said, as I stated the product did not come to any harm, but that doesn't mean it could not.
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A. A.
4 Jul 2022
Verified reviewGoods delivered as ordered in a reasonable time frame
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A. A.
4 Jul 2022
Verified reviewGood service, prompt delivery.
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A. A.
4 Jul 2022
Verified reviewYes absolutely fantastic come really quickly brilliant
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A. A.
4 Jul 2022
Verified reviewBrilliant service a good prices a bit tricky working out the website regarding delivery address
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A. A.
4 Jul 2022
Verified reviewOrder came quickly and was well packaged which is important with art materials. I ordered 2x A2 folders together with 2 pads of A2 paper. These were easy to order on-line and the 2 folders were of better quality than I have seen for sale elsewhere. I would definately shop with Cowling and Wilcox again. Thanks.
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A. A.
25 Jun 2022
Verified reviewGreat
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A. A.
25 Jun 2022
Verified reviewGood products, competitively proced.
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A. A.
25 Jun 2022
Verified reviewVery easy to use website. I ordered Windsor & Newton professional watercolour paint was in a neat tin/mixing palette. Packaged well and prompt delivery.great product
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A. A.
25 Jun 2022
Verified reviewEasy to find the products I wanted on the website. Quick and efficient service. I received my goods in about 2 days so very satisfied. Thank you.
Reviews displayed in chronological order
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