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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reliably good products at great prices and swift delivery"
"Excellent service. Beautifully packaged."
"Good quality artistic wares. On time. Well packed."
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
2 Aug 2022
Verified reviewGreat service and great quality items
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A. A.
2 Aug 2022
Verified reviewEasy to order, prompt delivery, excellent products
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A. A.
2 Aug 2022
Verified reviewI have used Cowling & Wilcox several times now. Easy ordering, prompt delivery and well priced goods. Offering a good range of products at reasonable cost.
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A. A.
2 Aug 2022
Verified reviewMy order was delivered on time and I was kept informed about it
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A. A.
2 Aug 2022
Verified reviewGreat company, fast and efficient despatches👍
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A. A.
2 Aug 2022
Verified reviewVery pleased with quality and price of my sketch books
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A. A.
2 Aug 2022
Verified reviewPerfect. Arrived very quickly and as I was expected
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A. A.
2 Aug 2022
Verified reviewReally good. Quick delivery also!
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A. A.
2 Aug 2022
Verified reviewSite easy to navigaye. Order arrived promptly.
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A. A.
2 Aug 2022
Verified reviewExcellent quality and service !!! Highly recommend!!
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A. A.
2 Aug 2022
Verified reviewNo problem with the order, happy with the product
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A. A.
2 Aug 2022
Verified reviewFavourite art supply website.
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A. A.
2 Aug 2022
Verified reviewExcellent support when i needed help Arrived before time stated perfect goods - the paints and brushes were excellent value and quality - not over packaged but just right - would be good if they used more re-cycled packaging but i am being picky
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A. A.
2 Aug 2022
Verified reviewVery good,effective navigation on website, quick delivery ,all items thoughtfully packed,all items arrived in perfect condition.
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A. A.
2 Aug 2022
Verified reviewThere was an unfortunate mix up and the parcel was delivered to the wrong address (which was a shame as it was a Birthday present). However, the customer service team were prompt and helpful.....I do hope the option to clearly indicate a 'gift address' will be much simpler in future.
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A. A.
2 Aug 2022
Verified reviewAlways fast on delivery
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A. A.
2 Aug 2022
Verified reviewVery fast service !
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A. A.
2 Aug 2022
Verified reviewGreat service. Order was a present that arrived in plenty of time. Smooth, easy transaction. Would definitely recommend and use again.
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A. A.
2 Aug 2022
Verified reviewVery smooth ordering experience. Shipping wasn't too expensive and great prices on the Itoya art portfolios
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A. A.
2 Aug 2022
Verified reviewI’m delighted with everything I’ve purchased from Cowling and Wilcox. Their descriptions are always accurate so I am more than happy to recommend them
Reviews displayed in chronological order
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