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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reliably good products at great prices and swift delivery"
"Excellent service. Beautifully packaged."
"Good quality artistic wares. On time. Well packed."
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
12 Aug 2022
Verified reviewThe site also definetly user friendly. It's easy to locate the products you want ,the basket isn't complicated to decide on amounts of products, the total keeps you up to date with your shopping. Products are added on constantly so you're always up on new products or colour options.
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A. A.
12 Aug 2022
Verified reviewAlways a fast delivery
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A. A.
12 Aug 2022
Verified reviewGreat service. Quick delivery and we'll packaged
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A. A.
12 Aug 2022
Verified reviewVery fast shipping, overall very good experience with this company. I definitely recommend it.
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A. A.
12 Aug 2022
Verified reviewVery satisfied with my order!! Thank you
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A. A.
12 Aug 2022
Verified reviewThis company was excellent. My order arrived very quickly and was packaged really well.
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A. A.
12 Aug 2022
Verified reviewMy delivery of a fine detail canvas was prompt, but when it arrived there was damage to the packing materials and a bruised canvas within. I managed to save the canvas, but I did report this back to C&W, to which they promptly offered me a partial refund, which was most generous, so I will definitely use them again after such good and prompt customer care.
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A. A.
12 Aug 2022
Verified reviewEasy to order. Quick to deliver Packaging but not the product damaged
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A. A.
12 Aug 2022
Verified reviewEasy to order and a fast delivery. Lino printing inks were excellent being very good value for money.
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A. A.
12 Aug 2022
Verified reviewVery good valuable and reliable. My 'go to' for art materials and equipment.
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A. A.
12 Aug 2022
Verified reviewWell packaged and prompt delivery.
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A. A.
12 Aug 2022
Verified reviewI received excellent service throughout and would not hesitate to recommend Coeling & Wilcox
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A. A.
12 Aug 2022
Verified reviewThe site was easy to use. Found the watercolour paper I was looking for quickly and had different sizes to choose from. Delivery also prompt and choice of speed was useful.
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A. A.
12 Aug 2022
Verified reviewGreat range, excellent pricing, speedy and straight forward service. If you're shopping online for art supplies, don't go to Amazon, go to Cowling and Wilcox. Even better, go to one of their shops, it's a delight.
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A. A.
12 Aug 2022
Verified reviewThere was a problem with one of the items in the order, but Cowling & Wilcox sorted out the problem satisfactory.
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A. A.
12 Aug 2022
Verified reviewGot exactly what I ordered and it arrived quickly... Great service
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A. A.
12 Aug 2022
Verified reviewQuick delivery. Quality items.
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A. A.
5 Aug 2022
Verified reviewEfficient service and good protective packaging from Cowling and Wilcox but it took a while to arrive (ordinary postage) as the courier had it in their depot for about 3 days before it was delivered.
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A. A.
3 Aug 2022
Verified reviewGreat site with everything you could ever want! Love it.
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A. A.
3 Aug 2022
Verified reviewLovely products and speedy service,
Reviews displayed in chronological order
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