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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reliably good products at great prices and swift delivery"
"Excellent service. Beautifully packaged."
"Good quality artistic wares. On time. Well packed."
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
"Great prices, fantastic customer service"
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A. A.
3 Sept 2022
Verified reviewExcellent choice of products, service and prices. Always use them for my art supplies, highly recommended.
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A. A.
3 Sept 2022
Verified reviewVery pleased with service. Would order again.
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A. A.
3 Sept 2022
Verified reviewQuality product delivered promptly. Well packaged but using sustainable materials would be better.
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A. A.
3 Sept 2022
Verified reviewOrdered easily goods delivered safely no tracking which is a nuisance in this day with busy work lives. Delivered 14 days after order which is excessive but understand there have been postal strikes.
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A. A.
3 Sept 2022
Verified reviewExcellent service. Order dispatched swiftly, items exactly as ordered, well priced and well packaged. These virtues cannot be taken for granted any more. alas.
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A. A.
3 Sept 2022
Verified reviewprompt delivery and great customer service
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A. A.
3 Sept 2022
Verified reviewProduct was delivered on time and in good condition
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A. A.
3 Sept 2022
Verified reviewvery good service quick delivery
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A. A.
3 Sept 2022
Verified reviewGreat service And Quality Product
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A. A.
3 Sept 2022
Verified reviewvery good prices and prompt delivery
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A. A.
3 Sept 2022
Verified reviewThe site is easy to navigate and select the products. Delivery was prompt and the goods well protected against damage in transit.
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A. A.
3 Sept 2022
Verified reviewThe site is easy to navigate, the delivery was efficient and quick and I am very happy with what I bought.
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A. A.
3 Sept 2022
Verified reviewswift delivery, quality, and excellent service I will be purchasing another portfolio book soon.
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A. A.
3 Sept 2022
Verified reviewGoods ordered arrived promptly at a reasonable cost.
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A. A.
3 Sept 2022
Verified reviewThe sketch pad is excellent quality and has far more pages than I had thought, I'm used to 20 pages, this sketch book has 120 I believe. Very fast delivery also.
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A. A.
3 Sept 2022
Verified reviewIt took three weeks for order to arrive. I had to call the twice to chase it, an send several emails. They didn’t have two of the items I ordered in stock but still advertised them as available on the website. Very disappointing.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry you had such a poor experience with us. I've investigated this with our customer service team and they've told me that, unusually, our system's figures were incorrect on this product. We were due a container full of these types of canvas very soon (which were delayed due to delivery issues) and we mistakenly didn't check if the container included your size and type of canvas. Unfortunately, they were not included. I'm so sorry we let you down on this occasion as our communication should have been much better. I've spoken to the customer service manager and they agree that mistakes were made and have tightened up our systems. Kind regards, Guy.
Reply from A. A.
I appreciate your response and apology for the errors made with regards to availability of stock. This was unacceptable service and at no stag was I offered an update or a resolution, I had to call in myself to chase my order and come up with a solution. I appreciate the current issues with goods and inbound containers etc and I was patient and understanding, however I specifically purchased from you because your website said the products were in stock./
Reply from Cowlingandwilcox.com
Once again, I'm so sorry. All I can say is that this is an unusual situation. We rarely have incorrect stock figures and our customer service is normally excellent as you can see by our reviews. To be honest, we rarely get bad reviews and I'm just sorry you had such a bad experience. I'd be happy to send you a voucher as an apology if you'd consider using us again. Please let me know if this would be OK and I'll email you one. Kind regards, Guy.
Reply from A. A.
Your reviews are good an I’m sure this was unusual. The woman I spoke to was lovely and helpful and I do appreciate this type of response. Hopefully the error has been corrected now. I will purchase from you again for those reasons, and thank you for the voucher 😊
Show exchanges Hide exchanges -
A. A.
3 Sept 2022
Verified reviewExcellent service
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A. A.
3 Sept 2022
Verified reviewProfessional services, fast dispatching. I am recommending this company.
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A. A.
3 Sept 2022
Verified reviewGood website and excellent service
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A. A.
3 Sept 2022
Verified reviewExcellent thank you.
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