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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
8 Nov 2022
Verified reviewQuick delivery and great quality products
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A. A.
8 Nov 2022
Verified reviewVery good service and product
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A. A.
8 Nov 2022
Verified reviewGreat selection of art materials at brilliant prices.
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A. A.
8 Nov 2022
Verified reviewProducts may be fine but delivery is slow - even when paying extra for next day delivery. Order was made on Thursday on next day delivery but wasn't even despatched till the next day (Friday) and then DHL did not deliver till the following Tuesday
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry you had issues with the time of delivery. I've looked into your order and can see you ordered an hour after our Next Day Delivery cutoff of 2pm so your goods were despatched the following day (Friday) on a Next Day delivery. Your goods should have definitely arrived on the Monday so I can only apologise that our courier let us both down and delivered late. I'd be happy to ask one of our customer service team to get in touch to refund you the extra you paid for our Next day service. Please let me know when would be a convenient time to contact you and we'll be in touch. Once again, I'm so sorry that DHL delivered your godos late. Kind regards, Guy, Cowling & Wilcox.
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A. A.
8 Nov 2022
Verified reviewSwift, efficient service.
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A. A.
4 Nov 2022
Verified reviewPerfect and good value.
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A. A.
4 Nov 2022
Verified reviewAll good - delivered as described
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A. A.
4 Nov 2022
Verified reviewGreat always good
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A. A.
4 Nov 2022
Verified reviewGood prices and delivery. Thank you
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A. A.
4 Nov 2022
Verified reviewNobody else had the stock Cowling and Wilcox had and it was all discounted as well. Delivery was quick. Very impressed and will always check here first from now onw.
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A. A.
4 Nov 2022
Verified reviewOrder placed with Cowling & Wilcox which included a single white pastel stick alongside pastel paper and black pads. Goods arrived with the pastel crumbled and covering both paper pads. The pastel had no packing around it! I contacted Cowling & Willcox and a replacement order was sent. However, on its arrival it was in the same state as the first order, with a crumbled pastel and white chalk over both paper pads. Contacted Cowling & Wilcox again this time suggesting a refund. No acknowledgement of my e-mail and photo has been received.
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A. A.
4 Nov 2022
Verified reviewgoods arrived well packaged and as described
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A. A.
4 Nov 2022
Verified reviewA recent customer but already I realise that this company will go the extra mile for you, from a simple query to showing concern if an order is late arriving due to Postal Workers strikes, variety is great and prices are the best you'll find anywhere and I wouldn't hesitate to recommend anyone to this company for value and service.
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A. A.
4 Nov 2022
Verified reviewGreat price, top quality products. Thanks
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A. A.
4 Nov 2022
Verified reviewProduct leaked. But service was good.
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A. A.
4 Nov 2022
Verified reviewVery nice products and fast delivery
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A. A.
4 Nov 2022
Verified reviewGreat selection of art materials from entry level to professional. Very good prices, especially in their flash sales, and items delivered quickly and expertly packaged. packaged
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A. A.
4 Nov 2022
Verified reviewProduct ordered was as advertised and delivered promptly.
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A. A.
31 Oct 2022
Verified reviewExcellent service
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A. A.
31 Oct 2022
Verified reviewExcellent service thanh you.
Reviews displayed in chronological order
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