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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
5 Dec 2022
Verified reviewSmooth speedy ordering , delivery the same. Experience as you would want it to be. Cards bought of tip top quality & very good value.
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A. A.
5 Dec 2022
Verified reviewGood quality canvases and speedy delivery.
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A. A.
5 Dec 2022
Verified reviewExceptional. Good stock, and always delivered very quickly.
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A. A.
5 Dec 2022
Verified reviewGood prices, products & delivery will use again
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A. A.
5 Dec 2022
Verified reviewGood selection and quick delivery
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A. A.
5 Dec 2022
Verified reviewPrompt efficient service.no problems What more could you ask for?
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A. A.
5 Dec 2022
Verified reviewDelivery was swift. Product good. It was difficult to find what I was looking for on the site. When I wanted a large piece of canvas it kept going to a page with judt one small stretched canvas on and no option to choose from a range. I nearly gave up.
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A. A.
5 Dec 2022
Verified reviewI had a very easy shopping experience easy to order arrived in good time.
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A. A.
5 Dec 2022
Verified reviewExcellent product, fast despatch, highly recommended
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A. A.
5 Dec 2022
Verified reviewAn excellent art materials supplier with competitive pricing and prompt delivery (free for total purchases of over £50).
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A. A.
5 Dec 2022
Verified reviewPaint arrived on time and neatly packed.
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A. A.
5 Dec 2022
Verified reviewResent when courier broke first order. Very good customer service.
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A. A.
4 Dec 2022
Verified reviewGood to deal with
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A. A.
4 Dec 2022
Verified reviewI was very pleased to make my purchase from Cowling & Wilcox, a very good price and a quick service back up by good communication.....Thank you C&W
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A. A.
4 Dec 2022
Verified reviewUsed them for specs on used cars I sell. A4. Look good.
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A. A.
4 Dec 2022
Verified reviewI product I purchased is for a gift and the box was a bit squashed. It didn’t look like this had happened during the delivery
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your product did not arrive in perfect condition. I'll ask one of our customer service team to get in touch to attempt to help you with your issue. Kind regards, Guy.
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A. A.
4 Dec 2022
Verified reviewIt was easy to find and order what I wanted with the out of stock listed and the bottom so you didn't have to go through everything. It was delivered as stated considering we have postal problems causing delays it arrived on time. Have ordered before and will order again.
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A. A.
4 Dec 2022
Verified reviewFast delivery unhappy about canvas
Reply from Cowlingandwilcox.com
Many thanks for reviewing us. I'm so sorry you're not happy with your purchase. We've had very few complaints about our canvas so I'd be very grateful if could you please explain in a bit more detail your issue with our product? Kind regards Guy
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A. A.
29 Nov 2022
Verified reviewAlways excellent service
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A. A.
29 Nov 2022
Verified reviewMy order arrived promptly. Everything had been included and arrived undamaged. I am a new customer to Cowling and Wilcox but I will not hesitate to use your service again.
Reviews displayed in chronological order
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