Go to website
Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
-
A. A.
12 Dec 2022
Verified reviewI didn’t receive my order. Can you please contact me
Reply from Cowlingandwilcox.com
Thank you for getting in touch with us. I've tracked your parcel and it looks like Royal Mail attempted to deliver on 17/11. Could you please collect your parcel from your local depot or, alternatively, contact them to reschedule your delivery? If I can help further, please don't hesitate to get in touch. Kind regards, Guy.
Reply from A. A.
Thank you for all your help!
Reply from Cowlingandwilcox.com
No problem. Did you get your parcel OK? Guy
Show exchanges Hide exchanges -
A. A.
12 Dec 2022
Verified reviewI have bought from this site a few times, I like how it's easy to navigate around and I always enjoy browsing. Very easy to use and fast shipping. Always a joy.
-
A. A.
5 Dec 2022
Verified reviewThere’s a choice of great colours of which I managed to buy 14 as the sale price was ideal. I’m hoping to buy more. Consistency of paint is perfect
-
A. A.
5 Dec 2022
Verified reviewVery good service and delivery has been spot on time. Will certainly shop with them in future
-
A. A.
5 Dec 2022
Verified reviewSold at a good price and delivered promptly as described
-
A. A.
5 Dec 2022
Verified reviewGreat products and arrived very quickly.
-
A. A.
5 Dec 2022
Verified reviewGood value for quality products
-
A. A.
5 Dec 2022
Verified reviewExcellent service and value
-
A. A.
5 Dec 2022
Verified review...........
-
A. A.
5 Dec 2022
Verified reviewCommunication excellent & good are as expected
-
A. A.
5 Dec 2022
Verified reviewFirst class service
-
A. A.
5 Dec 2022
Verified reviewExcellent service arrived in good time for my next class.
-
A. A.
5 Dec 2022
Verified reviewVery good customer service
-
A. A.
5 Dec 2022
Verified reviewPrompt delivery
-
A. A.
5 Dec 2022
Verified reviewHad a problem signing into my account, rang them and placed an order over the phone with a very helpful lady in their office.
-
A. A.
5 Dec 2022
Verified reviewGood delivery times. Good prices and happy with the products
-
A. A.
5 Dec 2022
Verified reviewThe gold card I ordered is OK but thinner than I expected, however I paid for next day delivery which was expensive and it didn't arrive until a week later. I think it was dispatched on time but the delivery company DHL failed to keep to schedule! So if you really need something the next day, see who the delivery company is!
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your experience wasn't as good as we'd both like. I'll ask someone from our customer service team to contact you to help you with your issue. Kind regards Guy.
-
A. A.
5 Dec 2022
Verified reviewGreat quality, love the product and came fast
-
A. A.
5 Dec 2022
Verified reviewEverything was excellent and we couldn't have asked for more - speedy, efficient service and we will be back. Thank you.
-
A. A.
5 Dec 2022
Verified reviewAlways a top trader! Even ring me back when there was a problem! Excellent
Reviews displayed in chronological order
Contact
Go to website
Certification
