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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
12 Dec 2022
Verified reviewOrdering process was easy, product arrived in very good time, product quality excellent
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A. A.
12 Dec 2022
Verified reviewGood service arrived quickly and can’t wait to paint on it
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A. A.
12 Dec 2022
Verified reviewPrompt delivery. Products as described and as expected.
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A. A.
12 Dec 2022
Verified reviewFast and efficient service.
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A. A.
12 Dec 2022
Verified reviewPleasant to navigate site, nothing untoward with buying art materials here. Lots of good value products.
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A. A.
12 Dec 2022
Verified reviewWonderful - I always get nervous ordering large size canvas online as I’ve had dented and bent orders so many times! Not with this one!! Thank you so so much for taking care with the packaging and delivery of your items. I’m in a wheelchair and cannot get into stores to hand check so it felt like I had chose this canvas myself - perfect finish for my commission. Will definitely be reordering 🙌 Highly recommend and great price
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A. A.
12 Dec 2022
Verified reviewProduct arrived very quickly. Excellent value for money. The young lady who it was purchased for was absolutely delighted
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A. A.
12 Dec 2022
Verified reviewExcellent
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A. A.
12 Dec 2022
Verified reviewAmazing support
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A. A.
12 Dec 2022
Verified reviewExcellent. Been looking for a new supplier as Great Art website doesn't work for me anymore ( even having contacted them they don't help) and their service was so slow.So looks like you have a new customer ! Very happy.
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A. A.
12 Dec 2022
Verified reviewFrom ordering to delivery, everything was spot on.
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A. A.
12 Dec 2022
Verified reviewNo problem whatsoever
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A. A.
12 Dec 2022
Verified reviewProduct was as described and good value ,the delivery time was prompt and the paints are performing well this is the first time I have purchased from you and will in the future.
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A. A.
12 Dec 2022
Verified reviewexcellent website, clear pricing, order well packaged.
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A. A.
12 Dec 2022
Verified reviewCame in plenty of time. Looks the business
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A. A.
12 Dec 2022
Verified reviewGreat customer service. Cannot rate products as they are Christmas gifts for a relative.
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A. A.
12 Dec 2022
Verified reviewIt was easy to place my order
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A. A.
12 Dec 2022
Verified reviewSite easy to navigate Item as described Quick delivery
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A. A.
12 Dec 2022
Verified reviewPrompt and efficient service
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A. A.
12 Dec 2022
Verified reviewGood website, plenty of materials. Reasonably priced. Prompt delivery will certainly use this company again.
Reviews displayed in chronological order
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