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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
12 Dec 2022
Verified reviewI found it very easy to look at the products available and to order online Very competitive prices very good value for money. I did have problems with my delivery but DHL and Cowling Wilcox sorted this out for me quickly and in a very professional manner.
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A. A.
12 Dec 2022
Verified reviewExcellent communication & delivery
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A. A.
12 Dec 2022
Verified reviewExcellent products arriving when I needed them. 5 STAR service consistently.
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A. A.
12 Dec 2022
Verified reviewVery professional website, all items purchased at well below market value. Recommend Cowling & Wilcox for all art supplies.
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A. A.
12 Dec 2022
Verified reviewGood prices. Well packaged for postage. Great choice of goods.
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A. A.
12 Dec 2022
Verified reviewSite easy to navigate , items arrived on time , in well protected parcel .
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A. A.
12 Dec 2022
Verified reviewThey have a strong sense of responsible delivery. They handle parcels well and are always polite and a smile when they deliver. Up on my isolated Fell where three houses are each half a mile apart and very little traffic. 3 or 4 cars drive past in a day. At most! So isolated and beautiful. Your staff are always smiling. Friendly. Reassuring and polite and can I adopt one of them? Please!!! Thank you please pass on my appreciation. I will say Hello to them properly nearer Xmas Day Take care yourself. We do not forget the office and logistics involved. And I will ensure theyy KNOW we appreciate them. THANKYou. Jana~ar
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A. A.
12 Dec 2022
Verified reviewAll services very good. quality of products also, not forgetting prices. Most satisfactory SO A BIG THANKYOU AND CONTINUING TO SHOP WITH YOU. V.rosssiyter.
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A. A.
12 Dec 2022
Verified reviewMagical material, slick service and quick delivery. Thank you
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A. A.
12 Dec 2022
Verified reviewEasy to shop. Fast delivery. What's not to like?
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A. A.
12 Dec 2022
Verified reviewThe whole process was easy, wanted my parcel deliverd as a present to the Orney Ises and it got there no problem. Thank you.
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A. A.
12 Dec 2022
Verified reviewexcellent service and good offers - I will order from them again
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A. A.
12 Dec 2022
Verified reviewExcellent products delivered easily and quickly. Nomfuss.
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A. A.
12 Dec 2022
Verified reviewService is always excellent, prices competitive, order turnaround and delivery very quick. I run a small business and these things are not desirable but essential to me. Cowling and Wilcox have always managed to provide a first class service for me.
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A. A.
12 Dec 2022
Verified reviewcompletely satisfied with choice of products, ease of ordering, packaging of order and speed of delivery.
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A. A.
12 Dec 2022
Verified reviewEverything was satisfactory and relatively and easy to process. Courier actually delivered a day earlier than expected and also informed me of time slot of delivery.
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A. A.
12 Dec 2022
Verified reviewGood price for quality products and delivered promptly with sufficient communication. Couldn’t ask for more!
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A. A.
12 Dec 2022
Verified reviewExcellent service. Had what I wanted, at a competitive price, and delivered speedily. Thank you.
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A. A.
12 Dec 2022
Verified reviewGreat items as usual. Very easy to contact and speak too.
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A. A.
12 Dec 2022
Verified reviewGood service
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