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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
20 Dec 2022
Verified reviewI have received excellent customer service from this company. There was a delay with delivery due to Royal mail but they came back straight away offering to respond a replacement as swiftly as they could. The item turned up the same day I raised my concern.
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A. A.
20 Dec 2022
Verified reviewEasy to navigate and found everything that I needed quickly.
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A. A.
20 Dec 2022
Verified reviewQuick and efficient service
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A. A.
20 Dec 2022
Verified reviewProducts and prices are excellent which is my priority. The website could do with updating as it can be very lengthy to put in a lot of individual pens as you have to put them in the bag each time as opposed to being able to select all you want then add the whole lot to the basket. Postage took longer due to the strikes but I was kept informed and warned if the situation.
Reply from Cowlingandwilcox.com
Thank you for your positive review. We updated our website recently to adjust how we sold ranges of products like pens. We felt that the Add to Cart concept got lost and customers often got frustrated with products not being added to the cart so we plumped for our new system where you add as you go. We feel this is an improvement as it updates pretty quickly and highlights which products you've added as you go both on the page and in the basket. For large ranges of pens, I totally take on board your point though as this could take a little longer. We'll have a think about this to see if we can improve the process further. Once again, thank you for your feedback. Kind regards, Guy.
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A. A.
20 Dec 2022
Verified reviewPrice great, well packed.
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A. A.
20 Dec 2022
Verified reviewReliably good for service and price.
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A. A.
20 Dec 2022
Verified reviewGreat service.
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A. A.
20 Dec 2022
Verified reviewStill not received the item yet - any idea where it may be please?
Reply from Cowlingandwilcox.com
Thanks for getting in touch. I've tracked your order and it looks like your parcel has been delivered. I'm so sorry for the delay but we're all being let down by poor carrier services at the moment. Kind regards, Guy.
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A. A.
20 Dec 2022
Verified reviewReceived just what I wanted in good time. Very good service
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A. A.
20 Dec 2022
Verified reviewEverything as it should be, only problem was Royal Mail delays due to strike, took over a week to get to me, and was required quickly for a present. Maybe consider using a courier as an alternative?
Reply from Cowlingandwilcox.com
Thank you for your feedback. We're using couriers when the strikes are on but, unfortunately, it's very hard to judge when Royal Mail hit their worst delays and, to be honest, couriers are struggling as well at the momnet due to their extra workload. Let's hope this situation improves soon and thank you for your positive (4 Star) review. Kind regards, Guy.
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A. A.
20 Dec 2022
Verified reviewAad.ll fine. Not as quick as some other companies to deliver, but not b
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A. A.
20 Dec 2022
Verified reviewI found the site very easy to use.My art pad arrived in good time ,packaged with care and just perfect for the gift it will be.
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A. A.
20 Dec 2022
Verified reviewGood selection of products at affordable prices.
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A. A.
20 Dec 2022
Verified reviewGreat quality products. Sadly the sticky part of the packaging was caught on one of the items leaving a slight residue but it wasn’t damaged to become unusable so other than that brilliant! :)
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A. A.
20 Dec 2022
Verified reviewVery good
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A. A.
12 Dec 2022
Verified reviewI ordered crepe paper from Cowling and Wilcox on the Monday and it arrived on the Thursday via Royal Mail. The paper was properly wrapped in cardboard so arrived intact. Great service. The person I bought the crepe paper for is very happy with it, the colours are as expected.
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A. A.
12 Dec 2022
Verified reviewEasy to browse the site and prompt delivery.
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A. A.
12 Dec 2022
Verified reviewVery prompt delivery . Over the moon with my purchase of every colour of faber castel polychros coloured pencil you could want for . Wonderful !
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A. A.
12 Dec 2022
Verified reviewGreat quality at a great price.
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A. A.
12 Dec 2022
Verified reviewCustomer service were great sorting out my parcel lost by DHL..now I have my parcel. Thankyou
Reviews displayed in chronological order
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