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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
24 Dec 2022
Verified reviewI ordered online and my products got to me quickly. Very happy.
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A. A.
24 Dec 2022
Verified reviewI was searching for large canvases and brushes for a present when I found C&W's site. There was a tremendous range of items, well presented with enough detail to guide a novice in this field. What I chose was competitively priced. All items arrived quickly and undamaged.
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A. A.
24 Dec 2022
Verified reviewQuick and easy thanks
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A. A.
24 Dec 2022
Verified revieweasy to use
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A. A.
24 Dec 2022
Verified reviewFast delivery & as described, will use again
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A. A.
24 Dec 2022
Verified reviewSuper paint at the best prices I could find online, and delivered really rapidly.
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A. A.
24 Dec 2022
Verified reviewDelivery was delayed, probably because of postal strikes.
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A. A.
24 Dec 2022
Verified reviewOrder was well packed and delivered promptly. What more could you ask
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A. A.
24 Dec 2022
Verified reviewExcellent service and very good product.
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A. A.
24 Dec 2022
Verified reviewEasy to navigate site. Goods arrived quickly and well packaged
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A. A.
24 Dec 2022
Verified reviewGood quality and delivered in good time.
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A. A.
24 Dec 2022
Verified reviewSuper product, very swift delivery. Very pleased all round. Thank you.
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A. A.
24 Dec 2022
Verified reviewThe goods I ordered were delivered promptly and in good condition. The price was much cheaper buying direct from them rather than through Amazon.
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A. A.
24 Dec 2022
Verified reviewI placed my order in late November to avoid the postal strikes. I received part of my order quick swiftly but not the second part which still has not arrived on Dec 12 th. I phone up customer services to check that the second part had been sent and was told, quite firmly in would have been put in the same box as the easel . This was not the case. Eventually i was told the brushes would come separately. I am disappointed that the order has been so divided and one parcel taken over 2 weeks longer than the other and still not arrived. Customer services were average but they have not reassured me that the parcel will reach me before Christmas
Reply from Cowlingandwilcox.com
Thank you for feeding back to us. I can totally understand your frustration. We nearly always send out these type of orders in one parcel so I investigated why 2 parcels were used. It turns out your packer personally involved their Manager to check on this one. The easel was packed by the Manufacturer in a rather flimsy box so they felt it would protect the easel but not the more fragile brushes so they took the unusual step of using 2 parcels. Unfortunately, in this case, it backfired as Royal Mail seem to have misplaced your parcel. I'll ask our customer service team to get back in touch with you to solve your issue for you. Kind regards, Guy. ** Update ** - I understand you've now received your goods. I'm so sorry they took so long but am relieved you got them before Xmas. Kind regards, Guy.
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A. A.
24 Dec 2022
Verified reviewOrder took too long to arrive. I was about to phone when it arrived about 2 weeks after Order made.
Reply from Cowlingandwilcox.com
I'm so sorry your delivery has taken so long to arrive. We've been sending all orders out on a 24 hour service so, despite the issues with Royal Mail, I'm very surprised this has taken so long. We can only apologise for this. Kind regards, Guy.
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A. A.
24 Dec 2022
Verified reviewExactly as described and delivered on time
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A. A.
24 Dec 2022
Verified reviewI ordered pantone pens 2 weeks ago. Still not arrived. Now required urgently to complete coursework. I will have to source elsewhere which is not easy as I live in a remote area. I emailed Cowling & Wilcox 4 days ago and have had no reply or resolution from them.
Reply from Cowlingandwilcox.com
I'm so sorry your delivery has taken so long to arrive. We've been sending all orders out on a 24 hour service so, despite the issues with Royal Mail, I'm very surprised this has taken so long. We can only apologise for this. I've just looked into your order and understand it arrived on 17/12. Once again, I'm sorry for the delay and I hope you enjoy your goods. Kind regards, Guy.
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A. A.
24 Dec 2022
Verified reviewExcellent service and great product, delivered securely and smartly.
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A. A.
20 Dec 2022
Verified reviewQuick shipping and packaged well
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A. A.
20 Dec 2022
Verified reviewWhole experience excellent
Reviews displayed in chronological order
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