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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
3 Jan 2023
Verified reviewI found the website really easy to use, when I wasn't sure I called the store and got through quickly and easily and received great customer service. The guy was really helpful with finding a suitable gift for my daughter. It was packed and shipped quickly and I received it in time for Christmas. The products are all really good. Would definitely order again.
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A. A.
3 Jan 2023
Verified reviewExcellent in all including delivery.
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A. A.
3 Jan 2023
Verified reviewGreat product, arrived promptly and we’ll packaged so there was no denting to the paint tubes. I will use them again.
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A. A.
3 Jan 2023
Verified reviewhave not received the item yet.
Reply from Cowlingandwilcox.com
Thank you for getting in touch about your missing delivery. I've been keeping an eye on your parcel and can now see it was delivered on the 21/12/22. We sent out your goods on 09/12/22 on a 24 Hour Service so I can only aplogise this took so long to arrive. Please let me know if I can help you with anything else. Kind regards, Guy.
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A. A.
3 Jan 2023
Verified reviewGood product, efficient ordering and delivery service
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A. A.
3 Jan 2023
Verified reviewGreat service great price
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A. A.
3 Jan 2023
Verified reviewAn easy to use website/ great search facility and straight forward order system
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A. A.
3 Jan 2023
Verified reviewVery easy to find the item I wanted on site. Item is exactly as described and a very reasonable price - just what I wanted. Item arrived early despite christmas post! Would definitely order from this site again. Many many thanks.
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A. A.
3 Jan 2023
Verified reviewGood and simple to deal with
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A. A.
3 Jan 2023
Verified reviewExcellent customer service and delivery, thank you.
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A. A.
3 Jan 2023
Verified reviewAlways happy with the quality of orders
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A. A.
3 Jan 2023
Verified reviewGood communication kept informed from start to finish
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A. A.
3 Jan 2023
Verified reviewgood prices compared to Amazon, and very quick delivery
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A. A.
3 Jan 2023
Verified reviewConsidering how busy this time of year is, my orders arrived promptly and without hassle. Thank you very much!!! I'll definitely be buying future supplies from here 🙂
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A. A.
3 Jan 2023
Verified reviewA very good range of artists materials at excellent prices. The items were very well packed for delivery. Highly recommend this seller.
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A. A.
3 Jan 2023
Verified reviewHad a problem with damaged parcel.It was sorted out and refund on an item.I had to send photos of the ruined tube of paint,which was accepted..
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A. A.
3 Jan 2023
Verified reviewMy purchase was shipped fast and securely.
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A. A.
3 Jan 2023
Verified reviewAll good.
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A. A.
3 Jan 2023
Verified reviewVery good at dealing with queries, deliveries on time.
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A. A.
3 Jan 2023
Verified reviewSpeedy delivery. Not opened product yet as Christmas present
Reviews displayed in chronological order
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