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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
7 Feb 2023
Verified reviewI ordered some paints and it all went smoothly with quick delivery.
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A. A.
4 Feb 2023
Verified reviewMy favourite online art store. Great selection. Quick turn around time. Excellent customer service.
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A. A.
4 Feb 2023
Verified reviewFabulous service and genuine excellent sale prices. Thank you.
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A. A.
4 Feb 2023
Verified reviewExcellent customer service. My order was unfortunately damaged in transit at no fault of C&W, Megan was very kind and able to resolve the matter promptly. I would recommend this company.
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A. A.
4 Feb 2023
Verified reviewExcellent value for money.
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A. A.
4 Feb 2023
Verified reviewExcellent
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A. A.
4 Feb 2023
Verified reviewgood selection of products.delivery time excellent
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A. A.
4 Feb 2023
Verified reviewGreat quick service
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A. A.
4 Feb 2023
Verified reviewDelivered quickly
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A. A.
4 Feb 2023
Verified reviewTwo tins of graphite pencils and a table top easel, all for less than the price of one of the tins from a local stockist is good enough for me! Then there's the quality of the easel: it's lightweight, but rigid when assembled and will carry an A3 drawing board: a piece of non-slip matting on a polished desk top was all I needed to add. Couple e this with less than4 days from order to receipt (despite the industrial action) and I am well satisfied.
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A. A.
4 Feb 2023
Verified reviewProfessional and very helpful! Responded well to our problemm with Royal Mail and were exemplary in their assistance!!
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A. A.
4 Feb 2023
Verified reviewEasy to use website, Quick delivery and great communication and updates throughout shipping.
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A. A.
4 Feb 2023
Verified reviewFound exactly what I was looking for, great selection at a great price & really quick delivery even up here in northern Scotland
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A. A.
4 Feb 2023
Verified reviewVery professional company. Reasonable prices, quick efficient service and user friendly website.
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A. A.
4 Feb 2023
Verified reviewExcellent all products best quality @ accompetitive price
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A. A.
4 Feb 2023
Verified reviewAll was fine
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A. A.
4 Feb 2023
Verified reviewI ordered an easel. It arrived disassembled with no assembly instructions. The result of my assembly was very awkward unstable easel. I asked for instructions to be sent but none arrived as yet.
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A. A.
4 Feb 2023
Verified reviewThe paint that I ordered was of good value for money and was delivered promptly.
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A. A.
4 Feb 2023
Verified reviewGood quality at fair price
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A. A.
4 Feb 2023
Verified reviewExcellent service on all counts.
Reviews displayed in chronological order
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