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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
5 Apr 2023
Verified reviewCowling & Wilcox communications were clear for every step of my order and delivery.
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A. A.
5 Apr 2023
Verified reviewAlthough this company is new to me I find them every bit as efficient and stock just as many lines as more established companies, with probably more discounts.
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A. A.
5 Apr 2023
Verified reviewI was happy with my order. I had wanted to order bigger canvases, but everything was out of stock.
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A. A.
4 Apr 2023
Verified reviewGood items ,good price ,postage a bit slow
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A. A.
4 Apr 2023
Verified reviewArrived really quickly and very well packaged. I have bought this paint before, great quality covers very well
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A. A.
3 Apr 2023
Verified reviewGreat customer service, Megan was a legend and got a parcel delivered to me before l went on holiday! And l snapped up two aluminium easels for a steal. Have no complaints and will be shopping again with Cowling and Wilcox.
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A. A.
3 Apr 2023
Verified reviewExcellent service as usual, well packed and quick delivery, I won't buy anywhere else. Display books are great quality and I have a full set now.
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A. A.
2 Apr 2023
Verified reviewSite is easy to use and finding items is hassle free - handy suggestions of alternatives. Gets sent out quickly, well packed so all protected, great prices and really helpful if you call them. Would highly recommend
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A. A.
2 Apr 2023
Verified reviewVery satisfied! Glad to have discovered this company for art supplies.
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A. A.
1 Apr 2023
Verified reviewThe parcel arrived promptly and the contents well protected for its journey via the post.
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A. A.
1 Apr 2023
Verified reviewAll good they make different colour marks Ella loves them
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A. A.
1 Apr 2023
Verified reviewThough it took a while for me to receive my Winsor and Newton paints but they ate really good quality and also not too expensive. I've bought a cheaper version of Acrylics before now, but Winsor and Newton are something different the pigment and overall quality are great to work with and well worth the money!!! I would definately recommend!!!
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A. A.
1 Apr 2023
Verified reviewThe staff at Cowling and Wilcox are knowledgeable and really eager to help. The products I bought were well priced and the delivery was very timely. I will definitely buy from this company again, thank you.
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A. A.
1 Apr 2023
Verified reviewSite navigation is good, if a little confusing at first, but products sought were located and ordering was OK. The 10% introduction reduction didn't register with the first order, but it worked on the second, so I benefitted in the end.
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A. A.
1 Apr 2023
Verified reviewGreat value and good service!
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A. A.
31 Mar 2023
Verified reviewExcellent service and speedy delivery, can't fault anything.
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A. A.
31 Mar 2023
Verified reviewSimply brilliant, five stars is not high enough, thanks.
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A. A.
31 Mar 2023
Verified reviewGreat products at great prices and fast delivery.
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A. A.
31 Mar 2023
Verified reviewI received my order very swiftly, but when I noticed that the sketchbooks had been damaged in transit, the customer services team got back to me so quickly and refunded the items straightaway. So nice and helpful. Thank you
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A. A.
31 Mar 2023
Verified reviewExcellent service
Reviews displayed in chronological order
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