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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
4 May 2023
Verified reviewGreat service - top marks
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A. A.
4 May 2023
Verified reviewAll OK!
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A. A.
4 May 2023
Verified reviewGreat products Very recommend
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A. A.
4 May 2023
Verified reviewSimple ordering process
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A. A.
4 May 2023
Verified reviewGreat Art Supplier at excellent prices. Happy with my purchases. Bought variety of products so very pleased with them all
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A. A.
4 May 2023
Verified reviewHappy with time sent
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A. A.
28 Apr 2023
Verified reviewV good quality canvases, good price and quick delivery
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A. A.
28 Apr 2023
Verified reviewThe information is miss leafing as the item I purchased was just one brush received not a set of 3 as shown on the website photo. I would have never bought one paint brush at that price plus I almost paid the same price for shipping ridiculous
Reply from Cowlingandwilcox.com
Thank you for your review. To be honest, I'm a bit bemused by it. The Product name says it's "Single Sizes", the description says it's "Individual Sword Liner brushes". The image is useful to show the different sizes available: small, medium and large. When you choose your product, you have to choose which size you require. I think this all adds up to a pretty clear idea that this is one brush not 3. This quality brush is only £5 so this is far from expensive. If you're not happy with this brush, please return it to us (at your expense) and we'll be happy to refund you for this item. Kind regards, Guy.
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A. A.
28 Apr 2023
Verified reviewI rang the office for help and the person who answered was most helpful and the order came through as requested.
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A. A.
28 Apr 2023
Verified reviewFound exactly what I wanted, ordered it all, and received everything on time and in perfect condition.
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A. A.
24 Apr 2023
Verified reviewGreat service...first time used but will certainly order again..will definitely recommend to friends. Thank you so much !
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A. A.
24 Apr 2023
Verified reviewGood service quick response and delivery very fast Thank you
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A. A.
24 Apr 2023
Verified reviewExcellent communications and customer service from Megan, when there was an issue with my order, which was not the fault of Cowling and Wilcox. Sorted satisfactorily and efficiently.
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A. A.
24 Apr 2023
Verified reviewEasy to use website , fast delivery and great customer service
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A. A.
24 Apr 2023
Verified reviewSite navigation was easy. Very reasonable prices for my particular order and prompt delivery.
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A. A.
24 Apr 2023
Verified reviewGoods delivered in a timely manner, website was easy to order from
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A. A.
24 Apr 2023
Verified reviewIt has been already for a month and I still did not get my order!! Very disappointing.
Reply from Cowlingandwilcox.com
I'm so sorry we've had issues with your order. It seems your parcel has got stuck in the Royal Mail system. We're trying to contact you by phone and email to explain (and solve) the situation. Could you please contact our Customer Service department and, in the meantime, I can assure you we're trying to sort this out for you. Kind Regards, Guy. ** Update ** I understand that your parcel has now been delivered. I'm so sorry Royal Mail took so long to deliver on this occasion. If you need any further help, please do not hesitate to get in touch. Kind regards, Guy.
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A. A.
24 Apr 2023
Verified reviewVery reliable
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A. A.
24 Apr 2023
Verified reviewExcellent speedy response to order
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A. A.
24 Apr 2023
Verified reviewExcellent outstanding speed of service - very happy
Reviews displayed in chronological order
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