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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
3 Jun 2023
Verified reviewThe site was easy to navigate, the product arrived early!
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A. A.
3 Jun 2023
Verified reviewThe paper pack is excellent. The paper is very high quality. It is great for life drawing sessions. The price was superb.
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A. A.
3 Jun 2023
Verified reviewAn ideal base for so many of my projects.
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A. A.
3 Jun 2023
Verified reviewEasy to navigate and find products.
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A. A.
3 Jun 2023
Verified reviewI ordered Nitram charcoal and it came broken. One email and it was replaced without hesitation. Customer service was the best I have received.
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A. A.
3 Jun 2023
Verified reviewCowling and Wilcox were speedy, helpful and efficient.
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A. A.
30 May 2023
Verified reviewWas pleased with every aspect, product, delivery, communication
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A. A.
30 May 2023
Verified reviewReally fast efficient service.
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A. A.
30 May 2023
Verified reviewquick delivery as advertised quality products
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A. A.
30 May 2023
Verified reviewOnline service seemed very good but the sub-standard packaging meant the product was damaged in transit making for a very disappointing customer experience
Reply from Cowlingandwilcox.com
Thnak you for taking the time to review us. I'm so sorry your package arrived damaged. I'll ask one of our customer service team to get in touch to see what we can do to help. Kind regards, Guy.
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A. A.
30 May 2023
Verified reviewGreat product
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A. A.
30 May 2023
Verified reviewVery good service, competitive prices
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A. A.
30 May 2023
Verified reviewI was kept informed and my order arrived fairly promptly and complete. Very pleased with the prices I paid in the sale, and particularly with the water colour paper. Thankyou.
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A. A.
15 May 2023
Verified reviewGood website.
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A. A.
15 May 2023
Verified reviewEverything from start to finish including actual product was 100%
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A. A.
15 May 2023
Verified reviewI love Cowling and Wilcox - they are always my first destination when looking for quality art materials, their customer service is amazing. They have never let me down in the 20 odd years I've been an illustrator. Cannot recommend them highly enough.
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A. A.
14 May 2023
Verified reviewOk. I usually buy winton oil paint when it’s on sale, delivery always get to me which is not always the case with other art stores.
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A. A.
14 May 2023
Verified reviewExcellent giving a very comprehensible guide to what is available. Easy to follow and order from.
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A. A.
14 May 2023
Verified reviewEasy to find the product I needed on the website. Prompt and courteous service. Package arrived earlier than anticipated.
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A. A.
14 May 2023
Verified reviewI have been ordering supplies from Cowling and Wilcox for several years now and the service is excellent. The website is easy to use and the items that are out of stock are clearly marked. The items always arrive promptly.
Reviews displayed in chronological order
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