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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
9 Jul 2023
Verified reviewGood service and value, swift delivery, kept informed
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A. A.
9 Jul 2023
Verified reviewA very valuable art supplier. I am so glad I have found them. Very good competitive prices.
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A. A.
8 Jul 2023
Verified reviewGood service item was as I expected
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A. A.
8 Jul 2023
Verified reviewI ordered some watercolour tubes and a brush for a birthday present, it arrived well packaged and very quickly. Very happy with my transaction. The range of products was excellent and the prices very competitive. Happy to recommend
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A. A.
8 Jul 2023
Verified reviewGood price, good product Excellent service
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A. A.
4 Jul 2023
Verified reviewGreat service
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A. A.
4 Jul 2023
Verified reviewOrdered by phone very good.
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A. A.
4 Jul 2023
Verified reviewEverything great, just a little disappointed that the cardboard portfolio was wrapped in plastic bubble wrap.
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A. A.
4 Jul 2023
Verified reviewExcellent customer service. The product I ordered was not the same as the picture description, however Cowling and Wilcox dealt with the issue quickly and in an excellent manner.
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A. A.
3 Jul 2023
Verified reviewSuperb customer service and communication, staff very kindly adjusted my order several times (weighing items and swapping) and were helpful and understanding. Customer service replies were super speedy.
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A. A.
3 Jul 2023
Verified reviewGreat canvas, well packaged, fast delivery.
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A. A.
3 Jul 2023
Verified reviewI phoned to enquire about a portfolio and i ended up ordering it and was delivered within 2 days. Brilliant service.
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A. A.
3 Jul 2023
Verified reviewAlways excellent service, very competitive prices, and quick delivery.
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A. A.
3 Jul 2023
Verified reviewGood price for the product I wanted. Packaged well and delivered on time.
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A. A.
3 Jul 2023
Verified reviewPerfect. Just,as described and suited my needs.
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A. A.
3 Jul 2023
Verified reviewGreat products and prompt delivery. Who could ask 4 more?!
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A. A.
3 Jul 2023
Verified reviewLove the shop in Canterbury, found. Your website Great price's, good quality products...
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A. A.
3 Jul 2023
Verified reviewGood price
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A. A.
3 Jul 2023
Verified reviewExcellent. Well packed, and quickly sent.
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A. A.
3 Jul 2023
Verified reviewPrompt delivery, good product
Reviews displayed in chronological order
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