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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
18 Jul 2023
Verified reviewEverything arrived quickly and as described - excellent value for money in the sales
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A. A.
18 Jul 2023
Verified reviewall excellent. Helpful customer service. fast delivery . excellent product.
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A. A.
18 Jul 2023
Verified reviewFrithable easel is excellent....... very well made and finished and really good value.
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A. A.
18 Jul 2023
Verified reviewThe table easel was on sale at a bargain price when I purchased it. It arrived promptly and well packaged
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A. A.
17 Jul 2023
Verified reviewGood value. Efficient
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A. A.
17 Jul 2023
Verified reviewExcellent service. No complaints.
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A. A.
17 Jul 2023
Verified reviewExcellent service and great customer service as well.
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A. A.
17 Jul 2023
Verified reviewAll as it should be
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A. A.
17 Jul 2023
Verified reviewOrdered fine liners in various sizes. Very efficient delivery
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A. A.
16 Jul 2023
Verified reviewGreat products!
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A. A.
14 Jul 2023
Verified reviewEasy to order. Quick to deliver
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A. A.
14 Jul 2023
Verified reviewArrived on time and as described.
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A. A.
14 Jul 2023
Verified reviewAs described, quick delivery, good price
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A. A.
13 Jul 2023
Verified reviewVery helpful and fast with delivery
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A. A.
11 Jul 2023
Verified reviewVery good service as usual, received order in a couple of days
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A. A.
11 Jul 2023
Verified reviewThe items ordered were something I’ve been searching for for some time. The order was dispatched promptly, was well packaged and delivered in very good time.
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A. A.
10 Jul 2023
Verified reviewExcellent service
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A. A.
10 Jul 2023
Verified reviewI placed my order and received my nicely packaged goods within a matter of days. Although I wanted one particular item, I am happy that the site produce a variety of goods at affordable prices. I would happily recommend this company.
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A. A.
10 Jul 2023
Verified reviewGood range of items at reasonable prices
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A. A.
10 Jul 2023
Verified reviewGood quality but delivery very slow.
Reviews displayed in chronological order
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