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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reasonable price, delivered on time!"
"There was a glitch when ordering online. I left a message which was responded to promptly. The item arrived the next day. Great service."
"Easy to order, despatched quickly and good delivery."
Digital experience
"Good site & easy to look up items"
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order from the web site and delivered quickly"
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Good choice of all art materials Good price and arrived very quickly"
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
11 Sept 2023
Verified reviewEasy to use site and good delivery communication
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A. A.
11 Sept 2023
Verified reviewThe seller is reliable and honest. The product is high quality. Delivery is great. I am a professional artist and am very pleased with the materials I bought here.
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A. A.
10 Sept 2023
Verified reviewAll as ordered at good prices.
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A. A.
10 Sept 2023
Verified reviewGood communication and great items. Delivery not as fast as I had hoped.
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A. A.
10 Sept 2023
Verified review1st time I've used Cowling & Wilcox. I was very impressed with my purchase, ordering and delivery.
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A. A.
10 Sept 2023
Verified reviewSwift and efficient delivery and excellent products.
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A. A.
10 Sept 2023
Verified reviewA good website, easy to navigate and make orders. My order arrived quickly and well packaged.
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A. A.
10 Sept 2023
Verified reviewclear site categories with good details of the products and very quick delivery.
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A. A.
9 Sept 2023
Verified reviewprompt delivery and easy to manipulate purchase set up
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A. A.
9 Sept 2023
Verified reviewI know that ‘average’ these days can be seen as poor but it is NOT poor …. It is the norm, what I would expect from an online art supplier. They did everything properly, it arrived well packaged and in a timely manner. The goods worked. That is just what I expect.
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A. A.
9 Sept 2023
Verified reviewGreat, and fast delivery
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A. A.
5 Sept 2023
Verified revieweasy to order and prompt delivery
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A. A.
5 Sept 2023
Verified reviewEasy website to navigate. Good range of art supplies at reasonable prices. Quick delivery. Very happy with my purchase.
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A. A.
5 Sept 2023
Verified reviewExcellent customer service, I got exactly what I ordered at a good price & fast delivery.
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A. A.
4 Sept 2023
Verified reviewall very good and as described- just annoyed at having to pay a surcharge for Scotland!
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A. A.
4 Sept 2023
Verified reviewEfficient service everything was delivered quickly
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A. A.
3 Sept 2023
Verified reviewcustomer service really friendly thank you,order arrived fast
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A. A.
3 Sept 2023
Verified reviewFast service and goods were all in excellent condition. Website was easy to use.
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A. A.
2 Sept 2023
Verified reviewPerfect quality of the products, packaging, quick delivery. Will order again. Thank you for your work.
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A. A.
2 Sept 2023
Verified reviewI am not good on technology but found it easy to buy what I wanted which was black card. Sent and delivered on time.
Reviews displayed in chronological order
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