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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reasonable price, delivered on time!"
"There was a glitch when ordering online. I left a message which was responded to promptly. The item arrived the next day. Great service."
"Easy to order, despatched quickly and good delivery."
Digital experience
"Good site & easy to look up items"
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order from the web site and delivered quickly"
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Good choice of all art materials Good price and arrived very quickly"
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
30 Sept 2023
Verified reviewGood service 👍
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A. A.
30 Sept 2023
Verified reviewI worried I might lose my money by ordering on line but I needn't have worried. Order came quickly and products are excellent.
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A. A.
30 Sept 2023
Verified reviewExcellent canvas well made and great customer service delivered when said canvas was well protected in wrapping
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A. A.
30 Sept 2023
Verified reviewVery happy with all the products.
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A. A.
30 Sept 2023
Verified reviewDelivered well packaged and in good time
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A. A.
30 Sept 2023
Verified reviewGood website and service. Found items could not find elsewhere. Easy to order. Despatched in good time.
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A. A.
30 Sept 2023
Verified reviewI found the site easy to navigate and found what I wanted. There is a good choice of materials in stock and I would definitely recommend them .
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A. A.
30 Sept 2023
Verified reviewExcellent customer service good value
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A. A.
30 Sept 2023
Verified reviewEasy to manipulation the website
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A. A.
30 Sept 2023
Verified reviewThe is the company I always go to for all my Acrylic paints, no fuss no bother and really good service.
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A. A.
30 Sept 2023
Verified reviewWas able to order all the acrylic colours I wanted at a reasonable price . They were delivered quickly and well packed . No problems with ordering .
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A. A.
30 Sept 2023
Verified reviewHonest, reliable company with high quality products.
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A. A.
30 Sept 2023
Verified reviewGreat price. Well packaged. Came quickly.
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A. A.
30 Sept 2023
Verified reviewI love how they are so friendly and ship orders so fast! I would love if they just have more options for international postal services, so I could get cheaper delivery costs and the hole process if the whole process was made in the checkout.
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A. A.
30 Sept 2023
Verified reviewVery happy with items - large palette was exactly what I wanted and nearly twice the thickness from other sellers. Postage was next day as expected.
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A. A.
30 Sept 2023
Verified reviewI ordered a couple of A3 watercolour pads and one had been damaged during production. C&W replaced it t with another as soon as possible- great customer service thank you.
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A. A.
30 Sept 2023
Verified reviewExcellent value for money, easy to order and dispatched quickly. A present for a grandchild who loves art and this was beyond expectation.
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A. A.
30 Sept 2023
Verified reviewProfessional business. From their website until their packing and customer service.
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A. A.
30 Sept 2023
Verified reviewEasy to navigate website, reasonable prices on products. Shipping was longer than I would like though.
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A. A.
30 Sept 2023
Verified reviewExcellent service and good value.
Reviews displayed in chronological order
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