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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"Reasonable price, delivered on time!"
"There was a glitch when ordering online. I left a message which was responded to promptly. The item arrived the next day. Great service."
"Easy to order, despatched quickly and good delivery."
Digital experience
"Good site & easy to look up items"
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order from the web site and delivered quickly"
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Good choice of all art materials Good price and arrived very quickly"
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
17 Oct 2023
Verified reviewBrushes arrived on time and overall no issues with buying experience. I haven't. Used brushes yet so cannot comment.
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A. A.
16 Oct 2023
Verified reviewI am very satisfied with the service received from Cowling & Wilcox, this was my first purchase using their store online and everything was received in good condition and promptly. I've not used all the products as yet but I was impressed with the variety on offer within their store and will definitely be returning for more in the future.
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A. A.
16 Oct 2023
Verified reviewThe packaging was insufficient for the pencils I ordered. However, customer service was swift to reply to my complaint.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry that your pencils were not protected as well as they should have been. We go to huge strides to pack our deliveries as well as we can as we know couriers can often be a little heavy-handed with our parcels. I'm so sorry this was not the case with your parcel. It must have slipped through the net for which I can only apologise. Kind regards, Guy.
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A. A.
16 Oct 2023
Verified reviewExcellent products. Good quality. Quick delivery. Highly recommended.
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A. A.
5 Oct 2023
Verified reviewExcellent price, delivery was quick so would buy from them again.
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A. A.
5 Oct 2023
Verified reviewMy first mail order from C&W of gesso boards. I have no complaints. Delivery time was good. They arrived in perfect condition. I will be ordering more.
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A. A.
5 Oct 2023
Verified reviewSpeedy service, excellent goods at a reasonable price, well packaged.
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A. A.
5 Oct 2023
Verified reviewGood product, well packaged and arrived promptly
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A. A.
5 Oct 2023
Verified reviewEasy website and had exactly what I needed
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A. A.
5 Oct 2023
Verified reviewA wonderful selection of art materials, thank you
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A. A.
5 Oct 2023
Verified reviewGood selection of products…good pricing, Very helpful staff. Packaging and delivery all good.
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A. A.
5 Oct 2023
Verified reviewGreat first shop.
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A. A.
5 Oct 2023
Verified reviewExcellent products luv the pallets
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A. A.
5 Oct 2023
Verified reviewGreat service and quality items
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A. A.
5 Oct 2023
Verified reviewWell managed order, packed safe and securely, with a fast turnaround. Good range of Daler Rowney mount board...
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A. A.
30 Sept 2023
Verified reviewDry good product.
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A. A.
30 Sept 2023
Verified reviewOrdered from them several times always happy with service and goods. Thank you
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A. A.
30 Sept 2023
Verified reviewThe process from ordering to delivery was excellent as was the price of the paints I ordered
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A. A.
30 Sept 2023
Verified reviewI like using this company because they have a great range and good prices
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A. A.
30 Sept 2023
Verified reviewOutstanding
Reviews displayed in chronological order
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