What do Internet users think about cowlingandwilcox.com ?

Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring. Reviews often highlight good prices, prompt delivery, careful packaging and a wide range of materials, with printed catalogues helping some people find items more easily. Several customers say the products arrive quickly and in good condition, and one older customer even found the site easy to use. Cowlingandwilcox gathers overwhelmingly positive reviews with 13474 reviews published in total and an average rating of 4.6 stars.

What is cowlingandwilcox.com's address ?

Unit 7a, CT3 Business Park Cooting Road CT33DW Aylesham

Reviews for Cowlingandwilcox.com

Total: 13 474 reviews since 01/06/2016

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4.6

Based on 912 reviews from the last 12 months

5

84%
4

10%
3

3%
2

1%
1

2%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.

This summary is AI-Generated

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Helpful?

Delivery

770 reviews mention delivery, with 86% positive feedback.

"Reasonable price, delivered on time!"

"There was a glitch when ordering online. I left a message which was responded to promptly. The item arrived the next day. Great service."

"Easy to order, despatched quickly and good delivery."

Digital experience

185 reviews mention the digital experience, with 94% positive feedback.

"Good site & easy to look up items"

"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"

"Easy to order from the web site and delivered quickly"

Team expertise

74 reviews mention our team's expertise, with 99% positive feedback.

"Wonderful customer service"

"Very efficient service and very helpful service team. Thanks"

"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"

Choice

72 reviews mention choice, with 100% positive feedback.

"Good choice of all art materials Good price and arrived very quickly"

"Great range of products, and prompt delivery"

"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"

Responsiveness

49 reviews mention our responsiveness, with 94% positive feedback.

"very prompt and efficient service"

"Efficient and prompt"

"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."

Friendliness & courtesy

44 reviews mention our friendliness and courtesy, with 100% positive feedback.

"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."

"Very helpful staff and friendly"

"Excellent service and staff quality art supplies"

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A. A.
17 Oct 2023
Verified review
Collected and verified by Verified Reviews
Always receive items promptly and they are as described
Experience from: 21 Sept 2023
A. A.
17 Oct 2023
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Regular customer of Cowling & Wicox.always good service,competitive prices & quick delivery.
Experience from: 21 Sept 2023
A. A.
17 Oct 2023
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User froenly site with a quick following service.
Experience from: 27 Sept 2023
A. A.
17 Oct 2023
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Speedy delivery
Experience from: 26 Sept 2023
A. A.
17 Oct 2023
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1st class service
Experience from: 27 Sept 2023
A. A.
17 Oct 2023
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I bought this for my granddaughter she asked me fòr posca I asked her what it was and she said it's a famous make I thought that was funny she is only nine that's why I got it for her.
Experience from: 2 Oct 2023
A. A.
17 Oct 2023
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Excellent
Experience from: 21 Sept 2023
A. A.
17 Oct 2023
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Excellent customer service,and a great easel
Experience from: 5 Oct 2023
A. A.
17 Oct 2023
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Well packed and as described
Experience from: 30 Sept 2023
A. A.
17 Oct 2023
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Always great service and quick delivery.
Experience from: 26 Aug 2023
A. A.
17 Oct 2023
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Perfect, thank you. Would bang
Experience from: 29 Sept 2023
A. A.
17 Oct 2023
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Extremely easy to navigate.
Experience from: 2 Oct 2023
A. A.
17 Oct 2023
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Great materials great service
Experience from: 30 Sept 2023
A. A.
17 Oct 2023
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good products, service and delivery excellent
Experience from: 28 Sept 2023
A. A.
17 Oct 2023
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All I wanted arrived on time and I’m very happy for the quality of products. Definitely will purchase with you again and also will recommend you with friends and acquaintances. Thank you so much. JC
Experience from: 21 Sept 2023
A. A.
17 Oct 2023
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good company but took ages for my stuff to arrive
Experience from: 19 Sept 2023
Reply from Cowlingandwilcox.com

Thank you for taking the time to review us. I'm so sorry your goods took so long to arrive. I've looked into your order and notice we sent your goods out a couple of days after we received your order so I can only assume thie issue was with our delivery service. I'm so sorry about this and apologise on their behalf. Kind regards, Guy.
A. A.
17 Oct 2023
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Very efficient
Experience from: 3 Oct 2023
A. A.
17 Oct 2023
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Very pleased with the products, the price and the prompt delivery
Experience from: 28 Sept 2023
A. A.
17 Oct 2023
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Very good and prompt service
Experience from: 22 Sept 2023
A. A.
17 Oct 2023
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Good
Experience from: 15 Sept 2023