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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
4 Nov 2023
Verified reviewCouldn’t find the item I wanted soon resolved apart having to prove age prior to dispatch well satisfied
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A. A.
4 Nov 2023
Verified review100% perfect as well as good service in items that I have purchased but I sent an Email to your customer service for some advice and I got a reply helping me out perfect. Thank you.
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A. A.
4 Nov 2023
Verified reviewHardworking, always trying to please, will visit again!
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A. A.
4 Nov 2023
Verified reviewExcellent from ordering to delivery
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A. A.
4 Nov 2023
Verified reviewOK, but loses points for the daily follow-up advert emails.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm happy you felt our general service was good but the follow-up emails have dropped your score. It's very easy to unsubscribe from our newsletters. Simply click on the link at the bottom of all our emails. Please let me know if I can help further. Kind regards, Guy.
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A. A.
4 Nov 2023
Verified reviewI found the website easy to use and find what you was looking for. And a very quick service getting orders shipped. I recommend Cowling and Wilcox
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A. A.
4 Nov 2023
Verified reviewEasy site, and delivery is always reliable.
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A. A.
3 Nov 2023
Verified reviewExcellent.
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A. A.
3 Nov 2023
Verified reviewVery reliable good prices quick delivery
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A. A.
3 Nov 2023
Verified reviewEasy to navigate the site and found what I was looking for
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A. A.
3 Nov 2023
Verified reviewA really comprehensive range of products for all levels and mediums.
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A. A.
3 Nov 2023
Verified reviewGood website other than in was not possible to choose the cheaper postage option as described in delivery section, making the postage cost far too high for goods purchased. Excellent response when there was a complication with the order not addressed prior to dispatch, caused by the delay in the reading a message I had sent
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I spoke to Megan in our customer service team and she explained we had a temporary glitch in our system where the Standard carrier was not available. This was because your order came to exactly £50 (we had up to £50 and over £50 covered but not exactly £50) and so the regular option was not displayed as it should. I'm so sorry this happened but, you'll be pleased to know, this has now been rectified. Thank you for your understanding!
Reply from A. A.
Thank you, but the details were not exactly as you have described. The total order at the time was for only £24.95. As I received a satisfactory outcome in the end, there is no need to explain further. I hope you have now resolved the problem with there only being the higher postage option available to customers. Thanks.
Reply from Cowlingandwilcox.com
Oh, I'm so sorry. Maybe we had 2 issues at the same time. Thank you for letting me know and I'm pleased we go to an acceptable solution. Kind regards, Guy.
Show exchanges Hide exchanges -
A. A.
27 Oct 2023
Verified reviewGreat service, Megan was very helpful with changing my order. Thank you.
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A. A.
27 Oct 2023
Verified reviewChoosing the Golden paints I wanted was easy, as was checking out and they were delivered promptly
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A. A.
17 Oct 2023
Verified reviewGreat products, prompt delivery that was well packaged. Great communication throughout.
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A. A.
17 Oct 2023
Verified reviewWinsor&Newton oil paints are of exceptionally high quality. I prefer to work only with these paints.
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A. A.
17 Oct 2023
Verified reviewExcellent. I return to you often as a customer. Reliable and well priced. Thank you.
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A. A.
17 Oct 2023
Verified reviewItem delivered quickly. Website easy to navigate.
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A. A.
17 Oct 2023
Verified reviewSite was clear and easy to navigate. Product was well priced and delivery was excellent.
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A. A.
17 Oct 2023
Verified reviewgood all round, quality, price and delivery.
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