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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
29 Nov 2023
Verified reviewExcellent service.
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A. A.
29 Nov 2023
Verified reviewI’m happy with products
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A. A.
29 Nov 2023
Verified reviewI find that searching through this site is easy, ordering was no problem and delivery arrived as expected
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A. A.
20 Nov 2023
Verified reviewExcellent customer service, happy with my order now.
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A. A.
20 Nov 2023
Verified reviewGood
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A. A.
20 Nov 2023
Verified reviewI ordered a couple of items which were delivered very promptly and very well packaged. Overal a very pleasant shopping experience, I would certainly peurchase from the seller again and would be happily recomend to others.
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A. A.
20 Nov 2023
Verified reviewWebsite was easy to navigate. Excellent product which was well priced and delivered quickly. Would order again.
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A. A.
20 Nov 2023
Verified reviewNo problems finding the items I wanted on site.
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A. A.
20 Nov 2023
Verified reviewI first bought from this company earlier this year & was most impressed, both with their prices & the speed of delivery. They also have a wide selection of Art & Craft Materials. So impressed was I, that I have reordered different things around 4 times since then. I think my latest orders was a set of random brushes. Yes these were mainly flat brushes, but there were one or two round. All useful & reasonable quality. I have shopped for myself as an Artist & for presents for my granddaughter. The table top easels are amazing for doing Craft Fayres & Art displays. So quick to put up & heaps better than others I’ve purchased that aren’t so stable. I highly recommend.Many thanks 😊
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A. A.
20 Nov 2023
Verified reviewVery good product.
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A. A.
20 Nov 2023
Verified reviewGreat stuff wat more can I say
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A. A.
20 Nov 2023
Verified reviewPrompt efficient service
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A. A.
20 Nov 2023
Verified reviewWas extremely happy with purchase. Delivery came all on time ,everything was well packed. The acrylic colours that I ordered was exact colours what was shown on line
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A. A.
20 Nov 2023
Verified reviewSatifaction level with the things ordered 5***** Satisfaction with delivery not so good! Two item in separate orders arrived damaged one plastic broken the other a desk easel chipped; both down to careless handling by courier although the easel could have done with a stronger box.
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A. A.
20 Nov 2023
Verified reviewGreat range of products at competitive prices,fast efficient delivery. Great business to buy from.
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A. A.
20 Nov 2023
Verified reviewCame on time and in a good standard of packaging.
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A. A.
20 Nov 2023
Verified reviewCustomer care is exceptionally good….way beyond expectations. Orders are really well packaged…and expedited most efficiently. An absolute pleasurable shopping experience and most cost effective with a wide variety of products not seen anywhere else. A great exploration of their website yields interesting and useful gifts as well. Thank you Cowling & Wilcox (especially you, Megan)
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A. A.
20 Nov 2023
Verified reviewGood service. Easy to order. Quick delivery. Would certainly use this company again.
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A. A.
20 Nov 2023
Verified reviewI ordered crepe paper for making Christmas crackers. The ordering was straightforward and the delivery was fast.
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A. A.
20 Nov 2023
Verified reviewI’m quite sure that Cowling and Cox is a hardworking company full of excellent staff. I had one small issue with my only order to date ….. I’d ordered two small packets of scalpel blades not realising that I had to give ID before the blades were despatched. After an amount of time had passed I rang and spoke to someone who in no uncertain terms told me that an email had been sent to ask me for my ID. I’d clearly missed the email in question and once I complied, the blades and the one other item I’d ordered were posted. My comment on this review is that whoever I spoke to was impatient with me because it was clearly my fault at not having responded to the ID request! We are all inundated with hundreds of emails that we’re not interested and I, probably like everyone else, scan through them a couple of times a day and remove them as quickly as possible. Yours must have been amongst one such removal exercise. My fault clearly but needless to say I was brought up short by whoever I was speaking to!!!
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry we were short with you. This is certainly not the way we like to treat our customers so thank you for pointing this out to us. We have a very friendly customer service team so all I can say is you must have got us on a bad day. We've had a spate of Autumn illness recently so I like to think our customer service assistant was having a hard time of it. Once again, I'm so sorry for being off hand on this occasion. Kind regards, Guy.
Reply from A. A.
Thank you Guy for your words of explanation and apology. I didn’t think Cowling and Wilcox was any less caring because someone had a bad day but I thought I’d mention it anyway and it won’t stop me from ordering from you again. Thanks again. Yours ever, Patience Lacy-Smith
Reply from Cowlingandwilcox.com
Many thanks, Patience. That's great to hear.
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