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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
24 Dec 2023
Verified reviewOrdered online,Very quick delivery ! Extremely pleased.
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A. A.
24 Dec 2023
Verified reviewExcellent service. Prompt and good value. Recommended!
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A. A.
24 Dec 2023
Verified reviewvery happy with the product
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A. A.
24 Dec 2023
Verified reviewAlways a pleasure shopping with C&W
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A. A.
24 Dec 2023
Verified reviewI made an error in my order which I only noticed after I had completed it.I called them and it was sorted out immediately.
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A. A.
24 Dec 2023
Verified reviewI always have a great experience with cowling Wilcox and hope to continue this in the future Myles
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A. A.
24 Dec 2023
Verified reviewWonderful gifts purchased for Christmas presents. I know they’ll be well received!!
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A. A.
24 Dec 2023
Verified reviewEasy to use website, prices are excellent and delivery was very quick.
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A. A.
24 Dec 2023
Verified reviewExcellent service and product
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A. A.
24 Dec 2023
Verified reviewExcellent products but when ordering a lot of colours out of stock..
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A. A.
24 Dec 2023
Verified reviewstroke victim
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A. A.
24 Dec 2023
Verified reviewHave bought many items for artist(s) daughter and son-in-law and have always been very pleased with ease of ordering, communication from the company, and high quality of items purchased.
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A. A.
24 Dec 2023
Verified reviewHad an issue with my order and the emails notifying of the decision to cancel my order- messaged customer support who were amazing - told me the problem, the solution and reinstated the order which arrived shortly after. Couldn’t ask for better service - Thankyou.
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A. A.
24 Dec 2023
Verified reviewNavigating the site was very easy. Delivery was very quick and as I had no problems I didn’t need customer service. I would use Cowling and Wilcox again in a heartbeat
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A. A.
24 Dec 2023
Verified reviewAll good - goods delivered on time.
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A. A.
24 Dec 2023
Verified reviewI have known and used Cowling & Wilcox for over fifty years. I have always found them superior in every way.
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A. A.
24 Dec 2023
Verified reviewDelivery efficient . All items fine.
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A. A.
24 Dec 2023
Verified reviewNo issues. Good customer service and fair prices.
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A. A.
24 Dec 2023
Verified reviewVery prompt and helpful service.
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A. A.
24 Dec 2023
Verified reviewVery pleased order arrived on time and in good condition.
Reviews displayed in chronological order
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