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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
31 Dec 2023
Verified reviewThe items arrived very quickly and the quality was excellent. I bought an empty wooden box for storage and the quality was beyond my expectations. Very pleased and will use again in the future
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A. A.
31 Dec 2023
Verified reviewExcellent communication; service and product
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A. A.
31 Dec 2023
Verified reviewGreat
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A. A.
31 Dec 2023
Verified reviewQuick delivery, well packaged
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A. A.
31 Dec 2023
Verified reviewGood service.
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A. A.
31 Dec 2023
Verified reviewIt was a requested Christmas present, ordered late but it still was delivered before Christmas
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A. A.
30 Dec 2023
Verified reviewnotification of despatch was prompt and the delivery arrived as promised.
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A. A.
30 Dec 2023
Verified reviewVery prompt service, all packed carefully, no damages, delivered quickly (within a week just before Christmas!)
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A. A.
30 Dec 2023
Verified reviewFast delivery. Good quality paints. Happy costumer 😊
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A. A.
30 Dec 2023
Verified reviewEverything was very straightforward
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A. A.
30 Dec 2023
Verified reviewThe pencils are for a Christmas present so, therefore, haven't been used yet. Regarding my order, I ordered and paid for them from Cowling and Wilcox and on receipt of my order and money, Cowling and Wilcox sent them to me. I guess the whole transaction is worth 5* as it all went according to plan
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A. A.
30 Dec 2023
Verified reviewI’m happy with the products… thank you
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A. A.
30 Dec 2023
Verified reviewI wanted some Golden paints as a present in particular colours. Cowling and Wilcox offered an extensive choice at reasonable prices. Delivery was very quick and well packaged.
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A. A.
30 Dec 2023
Verified reviewGood prices, fast delivery excellent service, but bombarded with emails after ordering had to unsubscribe
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A. A.
30 Dec 2023
Verified reviewPrompt fast delivery of a securely packed parcel. Can be highly recommended Cannot rate the individual inks as they are a Christmas present
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A. A.
30 Dec 2023
Verified reviewExcellent
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A. A.
30 Dec 2023
Verified reviewWebsite easy to use. Items well packaged. Good value.
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A. A.
30 Dec 2023
Verified reviewDelivery was prompt and well packaged and the order was exactly as requested.
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A. A.
30 Dec 2023
Verified reviewGreat products 🙂 Too many follow-up texts ☹️
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A. A.
30 Dec 2023
Verified reviewGood price and very good delivery.
Reviews displayed in chronological order
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