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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
24 Jan 2024
Verified reviewSent promptly and arrived in good condition.
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A. A.
24 Jan 2024
Verified reviewGood product and service
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A. A.
24 Jan 2024
Verified reviewGood selection of products and some good sale bargains. Delivery not the fastest but that may just be the courier. Everything was well packaged. No complaints at all.
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A. A.
24 Jan 2024
Verified reviewEasy to use and very prompt delivery
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A. A.
24 Jan 2024
Verified reviewThese are my go to website for all of my artistic material needs.
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A. A.
24 Jan 2024
Verified reviewPleased with my purchase. Recommend this purveyor or artistic goodies
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A. A.
24 Jan 2024
Verified reviewSent everything in a timely manner. No issues, would order again.
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A. A.
24 Jan 2024
Verified reviewhelpful
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A. A.
24 Jan 2024
Verified reviewPerfect service very pleased with an excellent product
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A. A.
24 Jan 2024
Verified reviewGreat product, good value
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A. A.
24 Jan 2024
Verified reviewCompletely satisfied with pens ordered, couldn’t manage to complete order in one go .E mailed on two occasions enquiring about products only received a response to one .
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A. A.
24 Jan 2024
Verified reviewBetter than expected
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A. A.
24 Jan 2024
Verified reviewNot a big order but came very quickly and they had the water colours I wanted
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A. A.
24 Jan 2024
Verified reviewEasy to navigate site and swift delivery
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A. A.
24 Jan 2024
Verified reviewProfessional and very helpful
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A. A.
24 Jan 2024
Verified reviewArrived in damaged packaging, even inside the packet. Contacted the company with photographs but got no reply. The 20 assorted brush set contained only 14 assorted brushes and six duplicates. Very disappointing. Not sure I will use this company again.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your parcel was delivered damaged. I'll look into this for you and come back to you very soon. Kind regards, Guy. ** Update ** I understand our customer service team have been in touch to explain we did respond to your email but you hadn't received it. We've offered you a solution to your issue and are waiting for you to respond. If you have any further questions, please either get in touch with our team at admin@cowlings.com or repsond to this message. Kind regards, Guy.
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A. A.
24 Jan 2024
Verified reviewGreat prices, good service, but need more shipping and postage information when order accepted.
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A. A.
24 Jan 2024
Verified reviewEasy to order, the website does need a little work as I found it difficult to navigate certain areas.
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A. A.
24 Jan 2024
Verified reviewDespite it being new year holidays I was very surprised to receive my easel in the normal timely manner.
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A. A.
24 Jan 2024
Verified reviewThe site is easy to navigate ( I’m 86, it needs to be easy!) and after I had ordered I was kept informed re dispatch and was advised of delivery date. My items arrived as predicted and were well packed and in excellent condition. Prices were competitive and I would not hesitate to order further art supplies from them in future.
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