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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
6 Feb 2024
Verified reviewEverything arrived the only minor problem was it took 5 days instead of 3.
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A. A.
6 Feb 2024
Verified reviewGreat service. Quick delivery. I like that I was informed when my goods were dispatched and when delivered. Good quality products. The site was easy to navigate and there such a good range of items that I felt inspired to create more than I had originally planned.
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A. A.
6 Feb 2024
Verified reviewAll good thank you.
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A. A.
5 Feb 2024
Verified reviewno problems
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A. A.
5 Feb 2024
Verified reviewVery satisfied with the customer service, fast delivery and excellent quality of the goods.
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A. A.
5 Feb 2024
Verified reviewEverything was well packed and exactly as I wanted - good quality ite
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A. A.
4 Feb 2024
Verified reviewI've never ordered from cowling and wilcox before but I will definitely order from them again.
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A. A.
4 Feb 2024
Verified reviewOrdered promarkers arrived promptly and well packaged. It’s a shame you have to order so many at £2.50 to get the free postage?
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A. A.
4 Feb 2024
Verified reviewEverything fine.
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A. A.
4 Feb 2024
Verified reviewReceived very quickly within the time quoted
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A. A.
4 Feb 2024
Verified reviewExcellent!
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A. A.
4 Feb 2024
Verified reviewStraightforward and hassle free
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A. A.
4 Feb 2024
Verified reviewWonderful thank you!
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A. A.
4 Feb 2024
Verified reviewExcellent post service help. Great to speak to someone straight away that was dealing with my product query .. fabulous it felt like a company that knew their customers
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A. A.
4 Feb 2024
Verified reviewIt does what it says on the can. Really happy with purchase.
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A. A.
4 Feb 2024
Verified reviewDelivered on time. No issues at all.
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A. A.
4 Feb 2024
Verified reviewI rang to ask for a repeat order and spoke with customer services. Happily I was able to reorder and paid on card.
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A. A.
4 Feb 2024
Verified reviewI rate them very highly
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A. A.
4 Feb 2024
Verified reviewGreat products, great price & efficient delivery
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A. A.
4 Feb 2024
Verified reviewFantastic service!
Reviews displayed in chronological order
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