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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
6 Apr 2024
Verified reviewVery good postage nice little collection of various brushes all useful
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A. A.
6 Apr 2024
Verified reviewExcellent service. Massive discount on great product with fast delivery. Great website, easy to use.
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A. A.
6 Apr 2024
Verified reviewDelighted with the product it was bought as a gift x
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A. A.
6 Apr 2024
Verified reviewGood communication from srart to finish, canvas arrived quickly in good condition.
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A. A.
6 Apr 2024
Verified reviewEfficient, good website, good value prices and timely delivery.
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A. A.
5 Apr 2024
Verified review10/10
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A. A.
4 Apr 2024
Verified reviewBrilliant service. My first visit was in 1970 to the shop near Soho and C&W were great then too.
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A. A.
4 Apr 2024
Verified reviewGreat communication, even let me know Evri was delayed (not Cowlingandwilcox's problem, but they still told me so I could set my expectations to suit the new delivery time). The easle is great, entry point easle and was easily build, affordable, and seems solid, very happy. Also I order paint and they popped it into the easle box with bubble wrap, saving packaging and it wasn't loose or anything. Super happy. Good job 👏
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A. A.
4 Apr 2024
Verified revieworder promptly acknowledged and delivered. excellent product.
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A. A.
4 Apr 2024
Verified reviewCame quickly
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A. A.
4 Apr 2024
Verified reviewA reliable art supplier happy to use them again
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A. A.
4 Apr 2024
Verified reviewEasy to place my order online and prompt delivery.
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A. A.
4 Apr 2024
Verified reviewGreat product. Great service.
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A. A.
4 Apr 2024
Verified reviewAs always, great products at good prices, with rapid delivery. Very reliable supplier.
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A. A.
4 Apr 2024
Verified reviewGot what I wanted in good time
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A. A.
4 Apr 2024
Verified reviewNo problems and order arrived very promptly
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A. A.
4 Apr 2024
Verified reviewExcellent service, really easy to place my order and quick delivery.
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A. A.
4 Apr 2024
Verified reviewVery good
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A. A.
4 Apr 2024
Verified reviewEasy to find what I was looking for. Website very efficient and delivery and information regarding the delivery was very good.
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A. A.
4 Apr 2024
Verified reviewExcellent service. Great product, carefully packaged.
Reviews displayed in chronological order
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