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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
15 Apr 2024
Verified reviewSpeedy delivery, excellent product choice. Extremely happy with everything I have purchased. Would recommend.
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A. A.
14 Apr 2024
Verified reviewThe website was easy to navigate, with clear explanations of each product. Communication about order status and shipping was excellent. Goods arrived safe and were well packaged.
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A. A.
10 Apr 2024
Verified reviewEasy to order and came in good time. Good value for pens.
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A. A.
10 Apr 2024
Verified reviewGreat, fast response when I asked a question and my order came in good time.
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A. A.
10 Apr 2024
Verified reviewIt was my first order from Cowling and Wilcox and I was really impressed. The website was easy to navigate with a wide selection and good prices. It was easy to order and the item arrived quickly. I was really impressed with the items and works definitely order from them again!
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A. A.
9 Apr 2024
Verified reviewIn general - ordering & delivery speed & efficiency were excellent.
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A. A.
9 Apr 2024
Verified reviewDid what it said on the tin. Royal Mail delivery advice was poor.
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A. A.
9 Apr 2024
Verified reviewVery quick service. Thank you!
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A. A.
8 Apr 2024
Verified reviewGreat service and a very good product
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A. A.
8 Apr 2024
Verified reviewIt was easy to select the paints my wife wanted we were kept informed about delivery and they arrived on time
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A. A.
8 Apr 2024
Verified reviewEverything came as ordered and at the date advised and it was well packed . I have e-recommended your company to some friends.
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A. A.
8 Apr 2024
Verified reviewExcellent price and service
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A. A.
8 Apr 2024
Verified reviewGood service but some of the white backed sketchbooks had black scuff marks on them. Luckily I had to back these books otherwise the marks would have shown up
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A. A.
8 Apr 2024
Verified reviewThe item arrived pretty quick and well packed. Thanks to Cowlingandwilcox.
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A. A.
8 Apr 2024
Verified reviewA good selection of art supplies and materials. Great customer service.
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A. A.
8 Apr 2024
Verified reviewPrompt delivery adequate packaging. All good.
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A. A.
7 Apr 2024
Verified reviewGood range of quality products. Sent out quickly.
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A. A.
7 Apr 2024
Verified reviewThe site was very easy to navigate and the item was of high quality, quickly delivered, and good value for money.
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A. A.
7 Apr 2024
Verified reviewProduct as described. Contacted customer service with a question and very prompt and helpful.
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A. A.
7 Apr 2024
Verified reviewAn excellent service; the site was easy to navigate and the item was quickly delivered, also it was good value for money.
Reviews displayed in chronological order
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