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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
29 Apr 2024
Verified reviewExcellent products at reasonable prices delivered very quickly, I would thoroughly recommend them.
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A. A.
29 Apr 2024
Verified reviewExcellent from from start to finish. Easy to navigate website, good information on the product, received in excellent condition and very well wrapped in brown paper product is absolutely perfect for the framed picture I’d like to display at a function. Would happily recommend this company.
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A. A.
29 Apr 2024
Verified reviewThe site as it turns out is very misleading. I ordered what was described as a sketchbook but when it arrived it was a Kraft book with brown pages. When I tried to return it I was told that it would not be postage paid as they had sent the correct item.. I checked the product description and it clearly called it a sketch book, somewhere along the way what is described and what is sent are not the same. Poor customer service.. I won’t use this company again.
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm afraid I have to disagree with you. The images and description clearly show that the product has kraft pages not white ones. You're very entitled to send the goods back if you changed your mind (or made a mistake) but this would obviously be at your cost as there is nothing wrong with the product. Kind regards, Guy.
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A. A.
29 Apr 2024
Verified reviewFast service
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A. A.
29 Apr 2024
Verified reviewVery pleased with brushes and easel
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A. A.
29 Apr 2024
Verified reviewPrompt delivery, very pleased indeed
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A. A.
29 Apr 2024
Verified reviewExcellent service - good quality products
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A. A.
29 Apr 2024
Verified reviewOrder was dealt with in an efficient manner by competent staff.
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A. A.
29 Apr 2024
Verified reviewService was very good. Had to send cradle back was not required by me. Had no problem with sending the product back, C&W sent me a label with all the instructions on how to return the product. The money was paid into my bank the moment Cowling & Wilcox received the product back.
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A. A.
29 Apr 2024
Verified reviewEasy to order and select from a vast array of choices
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A. A.
29 Apr 2024
Verified reviewAll my orders have arrived earlier than I anticipated, and the prices are very competitive.
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A. A.
29 Apr 2024
Verified reviewThe quality of the spray paint they sell is way better than what is sold in other builders or diy places, much better finish and coverage for a similar or cheaper price
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A. A.
29 Apr 2024
Verified reviewExcellent service - very helpful
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A. A.
29 Apr 2024
Verified reviewI was happy with the prices of the products I purchased and they were delivered on time, however the packaging was terrible, three spray cans in a jiffy bag! The bag arrived battered and two of the three spray can lids were broken into pieces. This order 100% should have been in a box
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I totally agree with you, this was avery poor decision to put your cans in a jiffy bag. If we have one can, we tend to use a jiffy bag because the bubble wrap wraps around it very effectively. However, for any more than one this is not right at all. We certainly don't advise our packers to do this. The packer in question has been advised of the issue and I'm sure will not do it again. Thank you so much for your feedback. This was very useful. If I can help further, please don't hesitate to get in touch. Kind regards, Guy.
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A. A.
29 Apr 2024
Verified reviewWas good but didn't receive discount for first order
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A. A.
29 Apr 2024
Verified reviewGlassine paper and Khadi papers. Excellent value and fast delivery. Thanks!
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A. A.
29 Apr 2024
Verified reviewPrompt and reasonably priced, so easy to choose items from their website.
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A. A.
29 Apr 2024
Verified reviewEasy to search for objects by brand and other categories. Colours of paints listed to easily view. Site is responsive. Many prices are cheaper than other sites; a key reason for ordering.
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A. A.
15 Apr 2024
Verified reviewEasy to find items on the site and excellent speedy delivery. Just right for small sketches.
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A. A.
15 Apr 2024
Verified reviewPrompt and accurate with order. Good delivery
Reviews displayed in chronological order
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