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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
10 May 2024
Verified reviewGreat quality and price
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A. A.
10 May 2024
Verified reviewThe products are excellent but the delivery was slow
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A. A.
10 May 2024
Verified reviewVery pleased with the quality and price
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A. A.
10 May 2024
Verified reviewGone off the brushes I usually get and wanted to try these. So far have found them excellent
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A. A.
10 May 2024
Verified reviewAbsolutely love my desk easel. Great price and fast delivery. Excellent product
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A. A.
10 May 2024
Verified reviewSite well designed, ordering simple and was despatched next day.
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A. A.
6 May 2024
Verified reviewsite was easy to navigate and delivery was quick
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A. A.
6 May 2024
Verified reviewVery good service. Was kept in the loop throughout.
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A. A.
6 May 2024
Verified reviewMy products were carefully packaged and postage was in a very decent time frame. Cowling and Wilcox are very good suppliers with competitive pricing.
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A. A.
6 May 2024
Verified reviewProducts as ordered were delivered quickly and nicely packed.
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A. A.
6 May 2024
Verified reviewQuick and reliable service
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A. A.
6 May 2024
Verified reviewAbsolutely fantastic value and an ideal product - lightweight, versatile easels which will be great for exhibiting.
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A. A.
6 May 2024
Verified reviewI have not received it yet
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I know we've been back in tocuh with you and were frustrated to see our Carrier has attempted 3 deliveries for you. I'm so sorry this has taken so long. We've offered a replacement delivery with another courier and I hope this now solves this. If we can help further, please don't hesitate to get in touch. Kind regards, Guy.
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A. A.
29 Apr 2024
Verified reviewExcellent service and communication. quick delivery thank you 5* highly recommended
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A. A.
29 Apr 2024
Verified reviewMy order was sent promptly and was exactly as I ordered. Thank you for your efficient service.
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A. A.
29 Apr 2024
Verified reviewOrdered Bob Ross paint thinner which was a very good price and the paint brush beater, both came together. Lots to choose from on their site will definitely be ordering more oil paints and it came very quickly.
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A. A.
29 Apr 2024
Verified reviewVery good value, top quality oil paint (Winsor and Newton). Delivered promptly and as requested. Will definitely use again.
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A. A.
29 Apr 2024
Verified reviewI found the website clear and easy to use and good were delivered in time and as ordered. Thank you!
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A. A.
29 Apr 2024
Verified reviewA GOOD FIRM TO DEAL WITH
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A. A.
29 Apr 2024
Verified reviewGreat company and product range. There was an issue with the parcel and I messaged them. Megan responded promptly and professionally. She was helpful and polite and offered a solution. I was very impressed and will use them again.
Reviews displayed in chronological order
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