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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
16 May 2024
Verified reviewGreat quality items and prompt delivery
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A. A.
16 May 2024
Verified reviewMy purchase was packaged securely and was delivered in good time. I am a repeat customer and have never been disappointed with products or services.
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A. A.
16 May 2024
Verified reviewExcellent
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A. A.
10 May 2024
Verified reviewFirstly, a well-curated and thoughtfully laid out website. Excellent products available at fair prices. Excellent customer service with queries. First Class packaging and delivery service too. All in all, CowlingandWilcox are an absolute pleasure to purchase from.!
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A. A.
10 May 2024
Verified reviewA comprehensive selection of products on offer. I use this company as I don't have a supplier of art products of this standard near me. I use this company as mail order. If I lived in the vicinity of their outlets I would visit them and probably never leave!
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A. A.
10 May 2024
Verified reviewOutstanding customer service and great products.
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A. A.
10 May 2024
Verified reviewFast delivery excellent gold leaf wax
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A. A.
10 May 2024
Verified reviewGood products well priced. Sadly C&W use Evri for their deliveries. As with every other Evri delivery I have experienced it was a tortuous tale of failure and misinformation. Amongst this total cock-up the lovely customer services lady at C&W sorted me a complete new delivery of my order with a different courier. So I got it. Heaven knows what Evri have done with the original parcel.
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A. A.
10 May 2024
Verified reviewEasy to order and prompt dispatch
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A. A.
10 May 2024
Verified reviewI recently bought this table top easel for my young granddaughter as I have a similar one but this one was much cheaper and just as good. It arrived on time and very quickly. I would have given a 5 star review except that the box was damaged, and it is a gift.
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A. A.
10 May 2024
Verified reviewReally quick delivery. The item I ordered is already put to good use.
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A. A.
10 May 2024
Verified reviewBooks arrived on time and were good quality.
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A. A.
10 May 2024
Verified reviewQuick delivery of quality products
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A. A.
10 May 2024
Verified reviewexcellent service and fast delivery
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A. A.
10 May 2024
Verified reviewGreat products at great prices
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A. A.
10 May 2024
Verified revieweasy site for orders
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A. A.
10 May 2024
Verified reviewno problems on all levals
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A. A.
10 May 2024
Verified reviewSuper fast delivery with excellent products. I was able to use my new pencil set when I started the new term at art class. The Deco flakes are great, good sized amount and beautiful colours which have already been used in my resin making of craft items. I love the little sketch books and will take one on holiday with me.
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A. A.
10 May 2024
Verified reviewI'm new to the world if watercolourists, and during my travels online, I discovered Cowling and Wilcox. They're helpful, knowledgeable and approachable folk, and ive have them on speed-dial as my preferred supplier. I do recommend their services.
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A. A.
10 May 2024
Verified reviewThis order has not arrived. I have requested a replacement.
Reply from Cowlingandwilcox.com
Thank you for letting us know. I'm so sorry your delivery hasn't arrived yet. Having looked into your order, I've found that despite us sending your parcel out on time with a Tracked Service, Royal Mail seem to have lost your order. I'm so sorry about this. As soon as we found out, we sent out a replacement and you should receive this any day now. If I can help further, please let me know. Kind Regards, Guy.
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