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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
16 May 2024
Verified reviewGood prices and items arrive well-wrapped.
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A. A.
16 May 2024
Verified reviewExcellent, service, my goods were dispatched very promptly and arrived well packaged. Really good service
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A. A.
16 May 2024
Verified reviewThe site is easy to use with competitive prices and swift delivery
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A. A.
16 May 2024
Verified reviewGood
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A. A.
16 May 2024
Verified reviewI had to order some extra tubes of acrylic paint in a hurry to arrive before my daughter's GCSE Art Exam last week, and they arrived in good time. She enjoyed using them! They were just what she needed. Thank you.
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A. A.
16 May 2024
Verified reviewTotaly excellent service. Arrived on time, well packaged. I couldn't ask for more.
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A. A.
16 May 2024
Verified reviewThe site, delivery and customer service were all good but the easel didn't suit my needs. I contacted the company and a refund was sent to my account. For some reason they couldn't accept my return.
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A. A.
16 May 2024
Verified reviewExcellent service
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A. A.
16 May 2024
Verified reviewExcellent product if good quality.
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A. A.
16 May 2024
Verified reviewPrompt service
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A. A.
16 May 2024
Verified reviewGreat prices and fast delivery. Brushes securely packaged and arrived in mint. Highly recommended
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A. A.
16 May 2024
Verified reviewExcellent
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A. A.
16 May 2024
Verified reviewGreat prices, speedy delivery.
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A. A.
16 May 2024
Verified reviewExcellent,Thank you!
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A. A.
16 May 2024
Verified reviewGreat price,fast delivery, many thanks
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A. A.
16 May 2024
Verified reviewGreat thank you. No problems at all!
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A. A.
16 May 2024
Verified reviewFantastic value well wrapped and quick delivery
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A. A.
16 May 2024
Verified reviewI found the perfect portable fan shaped watercolour palette that is just right for travelling light whilst out sketching. Great website and excellent value for money. Easy ordering and swift delivery.
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A. A.
16 May 2024
Verified reviewDelivered on time,well packaged.
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A. A.
16 May 2024
Verified reviewExcellent customer service and fast delivery. Thank you!
Reviews displayed in chronological order
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