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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
29 Jun 2024
Verified reviewI had trouble using the voucher I was sent as I couldn’t find the number,I placed my order without it and contacted Cowling and Wilcox and was impressed by how quickly they responded and refunded my money. Thank you
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A. A.
29 Jun 2024
Verified reviewGood communication - speedy delivery - good product thanks
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A. A.
29 Jun 2024
Verified reviewGreat art suppliers. Reliable and quality at a reasonable price.
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A. A.
29 Jun 2024
Verified reviewReceived my order promptly, well packed and as described. Thank you. I have not yet used the items so cannot give ratings, but do not anticipate any problems with them.
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A. A.
29 Jun 2024
Verified reviewGreat service, good prices . Happy with all the products I've bought from them.
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A. A.
29 Jun 2024
Verified reviewSell good products often at good reduced price . Good turnaround
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A. A.
29 Jun 2024
Verified reviewEverything worked perfectly
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A. A.
29 Jun 2024
Verified reviewItems arrived on time, good service. Thank you.
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A. A.
29 Jun 2024
Verified reviewArrived in a timely manner, packaging secure items as expected.
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A. A.
29 Jun 2024
Verified reviewVery good communications, very good value (sales), great products
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A. A.
29 Jun 2024
Verified reviewI found this site very quick and I was very pleased with their products
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A. A.
29 Jun 2024
Verified reviewCustomer service was very good, a problem with ordering was sorted out very quickly, politely and with with no fuss. I am pleased with the items I bought and will be ordering again when I next need some art supplies.
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A. A.
29 Jun 2024
Verified reviewEverything was excellent
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A. A.
29 Jun 2024
Verified reviewExcellent rage of products, well priced and easy to find and order on the website. Everything was delivered promptly and was well and carefully packaged.A great shopping experience.
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A. A.
29 Jun 2024
Verified reviewNot particularly quick delivery and didn’t arrive in time for a birthday
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I've looked into your order which you ordered on a standard delivery service. You ordered on a Saturday and we despatched within 2 working days on a 48 hour service. You received it within 48 hours. I'm afraid I'm not really sure what we did wrong. If you'd like to explain further, please don't hesitate to get in touch. Kind regards, Guy.
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A. A.
29 Jun 2024
Verified reviewGood service with great prices.
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A. A.
29 Jun 2024
Verified reviewNo problems, therefore good.
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A. A.
29 Jun 2024
Verified reviewQuick delivery and good contents. One package one practically destroyed haha but it was resealed at postage and none of the products were damaged
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A. A.
29 Jun 2024
Verified reviewQuick delivery and all items great. Good price too.
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A. A.
29 Jun 2024
Verified reviewAlways a swift service snd excellent quality products. I am a regular art supplies customer because of that. I do wish a free gift 🎁 is sent as a surprise in a random way for my loyalty. All 5 STARS thank you.
Reviews displayed in chronological order
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