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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
17 Jul 2024
Verified reviewVery easy placing the order and the delivery was also very prompt.
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A. A.
15 Jul 2024
Verified reviewgood customer service on the phone, I find the website difficult because text is blurry though, and details hard to read, and dimensions not clear.
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A. A.
15 Jul 2024
Verified reviewI ordered the product following a telephone conversation, with a member of staff, the product was exactly what I wanted.
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A. A.
15 Jul 2024
Verified reviewEasy to use website with great range of products and prompt delivery.
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A. A.
15 Jul 2024
Verified reviewSecond time buying from here and both times had excellent service!
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A. A.
15 Jul 2024
Verified reviewFantastic easel. Easy to assemble..prompt delivery...fantastic company will definitely order from again
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A. A.
15 Jul 2024
Verified reviewThe site was easy to use & I found what I wanted with no problem. They had everything I needed & more!
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A. A.
15 Jul 2024
Verified reviewQuick delivery large tubes of Acrylic at discounted cost. Packaged securely
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A. A.
15 Jul 2024
Verified reviewGreat service great prices
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A. A.
15 Jul 2024
Verified reviewAll the products I wanted were in stock, price was good and the speed, service and delivery were excellent. One of my favourite art suppliers!
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A. A.
15 Jul 2024
Verified reviewIt was a highly quality art storage product. My son is very pleased with it for keeping his artwork and it is a nice feature of his art studio area at home. The order process is straightforward and the company has an excellent reputation and the delivery service was excellent.
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A. A.
15 Jul 2024
Verified reviewBrilliant quality- very happy.
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A. A.
15 Jul 2024
Verified reviewGreat prices, excellent!
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A. A.
15 Jul 2024
Verified reviewBought some watercolour paints and a few other items in the sale. The price and qualtiy was very good indeed. Delivery was prompt. Would buy paints from there again.
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A. A.
15 Jul 2024
Verified reviewGood site, easy ordering & good delivery time.
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A. A.
15 Jul 2024
Verified reviewVery pleased with the easel. Arrived within a week fully tracked and at a great price.
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A. A.
15 Jul 2024
Verified reviewVery happy with my order!
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A. A.
15 Jul 2024
Verified reviewGood service
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A. A.
15 Jul 2024
Verified reviewExcellent service
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A. A.
15 Jul 2024
Verified reviewAlways good, quick service and excellent products
Reviews displayed in chronological order
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