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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
27 Jul 2024
Verified reviewMy go-to art supplies shop. Can’t fault them. Excellent deals, quality selection and service.
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A. A.
27 Jul 2024
Verified reviewExcellent product. Well worth the price. Easy instructions. I will use them again
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A. A.
27 Jul 2024
Verified reviewgreat service, and reasonable pricing, i will always recommend to friends and family
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A. A.
27 Jul 2024
Verified reviewVery smooth transaction and quick delivery, thank you.
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A. A.
27 Jul 2024
Verified reviewGreat service throughout the buying process, hence a returning customer.
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A. A.
27 Jul 2024
Verified reviewOrdered several painter’s boards which as well as being reduced arrived extremely well packaged. Thanks for the care taken.
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A. A.
27 Jul 2024
Verified reviewGood products Good price
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A. A.
27 Jul 2024
Verified reviewAs described, good value and communication.
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A. A.
27 Jul 2024
Verified reviewA go to company for my craft stuff
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A. A.
27 Jul 2024
Verified reviewExcellent
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A. A.
27 Jul 2024
Verified reviewExcellent quality and price. Very impressed, thank you
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A. A.
27 Jul 2024
Verified reviewExcellent customer service! Had a couple of issues and they were resolved quickly and efficiently due to excellent communication. Great prices on the products - didn't find them cheaper anywhere else. Would absolutely use them again & recommend them to friends. Pity they don't have premises in the northwest!
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A. A.
27 Jul 2024
Verified reviewVery good company, items always packaged well, and received in perfect condition.
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A. A.
27 Jul 2024
Verified reviewProfessional and efficient. Delivery was prompt and notifications about the progress of my order was regular and helpful.
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A. A.
27 Jul 2024
Verified reviewI was very pleased to receive the paints that I ordered. They were a good price and all the colours I wanted were received in the post.
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A. A.
27 Jul 2024
Verified reviewSite was easy to navigate, ordering straightforward, clear information regarding the produce, fast delivery.
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A. A.
26 Jul 2024
Verified reviewI have placed many many orders with C&W and have never had any issues in any aspect. The items are always well packaged and arrive very quickly which is essential to people in their creative flow. Great service!
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A. A.
26 Jul 2024
Verified reviewDelivered when promised and as described
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A. A.
26 Jul 2024
Verified reviewOverall very good product range and service. I will definitely use them again.
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A. A.
26 Jul 2024
Verified reviewall very good service
Reviews displayed in chronological order
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