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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
13 Aug 2024
Verified reviewGoods were as stated and at a large discount.
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A. A.
13 Aug 2024
Verified reviewSpeedy
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A. A.
13 Aug 2024
Verified reviewEasy to search for the item I wanted. Much better value for money than other sites. Awesome quality for the price.
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A. A.
13 Aug 2024
Verified reviewVery happy
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A. A.
13 Aug 2024
Verified reviewPretty decent: speed of delivery.
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A. A.
13 Aug 2024
Verified reviewExcellent quality product. Good delivery. Recommend.
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A. A.
13 Aug 2024
Verified reviewWeb site easy to navigate; comprehensive product description, excellent range of materials and competitively priced. Efficient reliable delivery good communication throughout.
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A. A.
13 Aug 2024
Verified reviewI'm very pleased with Cowling and Wilcox who quickly replaced my art materials order that went missing whilst with Evri...say no more!
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A. A.
13 Aug 2024
Verified reviewEasy to order and fast delivery and quality products
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A. A.
13 Aug 2024
Verified reviewC&W are awesome.... I am constantly having to get in different and sometimes odd colours (Acrylic) to work with. When I am working to deadlines, and if I need a colour quickly, they always come through and are always truthful on their website.... if they don't have it in stock, they don't pretend they do, which a lot of stores do.... which can be such a nightmare when you are working to deadlines (when a shop does that, I never go back to them..... art shops take note...) Customer service, website all of it.... great... good service, wide range of stock, fast delivery and good quality paints arriving in perfect condition.
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A. A.
13 Aug 2024
Verified reviewsafely on time. thanks
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A. A.
13 Aug 2024
Verified reviewVery pleased with my purchase, lovely packaging and swiftly delivered thank you
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A. A.
13 Aug 2024
Verified reviewNot used yet but lovely colours
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A. A.
13 Aug 2024
Verified reviewGreat service and great acrylic paint. Everything was well packed and no spills. I would definitely recommend Cowling and Wilcox 😁👍💯
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A. A.
13 Aug 2024
Verified reviewVery happy with the product, service and delivery.
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A. A.
13 Aug 2024
Verified reviewGreat product good quality
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A. A.
13 Aug 2024
Verified reviewThe lady I spoke to about my order was fantastic Great Customer Service.
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A. A.
13 Aug 2024
Verified reviewWebsite is intuitive - ordering was straightforward - packaging was very good - delivery was prompt
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A. A.
13 Aug 2024
Verified reviewGreat products
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A. A.
13 Aug 2024
Verified reviewFast delivery, packed well, exactly what I ordered will buy from again.
Reviews displayed in chronological order
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