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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
28 Aug 2024
Verified reviewThe item was, unfortunately, damaged in transit. These things happen. My issue was dealt with swiftly and courteously I was offered a refund or replacement.I chose the latter and received it a few days later. I would be happy to buy from this company again.
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A. A.
28 Aug 2024
Verified reviewExcellent service. Product recommended and delivered promptly
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A. A.
28 Aug 2024
Verified reviewGood range of stock, but order not dispatched as quickly as we expected.
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A. A.
28 Aug 2024
Verified reviewI first shopped at their store in London when I began my career as an illustrator….late 1970’s…my favourite art supplies store.
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A. A.
28 Aug 2024
Verified reviewExcellent offers on quality art products and so well packed for dispatch.
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A. A.
28 Aug 2024
Verified reviewI made an enquiry and found them very helpful with my order which the lady took over the phone.
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A. A.
28 Aug 2024
Verified reviewI had a few problems with ordering via their website but thanks to C&W's excellent Customer Service my order was fulfilled and delivered within a couple of days. I will certainly be a returning customer!
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A. A.
28 Aug 2024
Verified reviewswift easy transaction at a great price
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A. A.
28 Aug 2024
Verified reviewTop quality products.
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A. A.
28 Aug 2024
Verified reviewEasy user friendly website, ordering and payment was hassle free, delivery was fast too, the goods were packaged well and in excellent condition.
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A. A.
28 Aug 2024
Verified reviewI needed a tabletop easel for my painting and this site had just what I was looking for. Great product.
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A. A.
28 Aug 2024
Verified reviewEasy to select and purchase what I wanted. Delivered well packed and on time.
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A. A.
28 Aug 2024
Verified reviewAll good with all aspects if my recent order. Thank you.
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A. A.
28 Aug 2024
Verified reviewGreat range of products and value for money. I shopped during the sale and saved even more money. Only downside I had to pay extra delivery charge to have it shipped to Northern Ireland.
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A. A.
28 Aug 2024
Verified reviewVery good
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A. A.
28 Aug 2024
Verified reviewEasy interface to search for and choose items. There’s a variety of art and art diy products on the website all at exceptionally reasonable prices. I order here every time I need to restock my art supplies, the delivery is also reasonably fast, only about a few working days to a week and everything came well packaged and new :)
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A. A.
28 Aug 2024
Verified reviewdelivered safely, on time.
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A. A.
28 Aug 2024
Verified reviewAmazing selection and super fast delivery.
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A. A.
28 Aug 2024
Verified reviewGreat service and great product.
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A. A.
28 Aug 2024
Verified reviewGreat item - A2 workstation- fast delivery. Would recommend
Reviews displayed in chronological order
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