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Review Summary
Cowlingandwilcox is praised for making ordering straightforward, with a site that is easy to use and a clear online selection of art materials. Customers also mention helpful communication and customer service, which makes the whole process feel smooth and reassuring.
Delivery
"delivered as ordered promptly Good value especially special offers."
"Easy to navigate site. Genuine reductions on known brands. Well packaged products and delivery as described. Excellent"
"Easy to order, excellent service. Thank you.k"
Digital experience
"Easy to order from the web site and delivered quickly"
"Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be…"
Website was very user friendly. The delivery was on time and products were exactly as promised. Very pleased. Great value. I will definitely be buying here again.
"Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options…"
Easy to navigate website with an excellent choice of art resources. Straightforward to add items to basket and a wide array of payment options including PayPal and Klarna. Item ordered was delivered quickly and no problems at all. Will definitely buy from again.
Team expertise
"Wonderful customer service"
"Very efficient service and very helpful service team. Thanks"
"Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly…"
Cowling and Wilcox provide, as they always have done, excellent advice and service. Items from their online shop are always well packed and promptly delivered.
Choice
"Great range of products, and prompt delivery"
"Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide…"
Very easy to order and find the items online . Good communication throughout and a large selection of items . Sale prices very good vfm on a wide range of art materials .
"Great stock and great prices"
Responsiveness
"very prompt and efficient service"
"Efficient and prompt"
"I was really impressed by both the delivery time and the promptness of responses I had after sale. Really recommended as a seller."
Friendliness & courtesy
"The whole experience was very positive. Excellent customer service. Will definitely use again. Thank you."
"Very helpful staff and friendly"
"Excellent service and staff quality art supplies"
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A. A.
17 Sept 2024
Verified reviewI thought this was a new company and was wary of them until I read their history. They’ve been in business since the 1960’s and they’re British. Oh well, no problem.
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P. T.
17 Sept 2024
Verified reviewFast service very happy
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R. J.
17 Sept 2024
Verified reviewNice shop.
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A. A.
17 Sept 2024
Verified reviewI purchased a product an eseal from Cowling&Wilcox have made and delivered this item on time very satisfied.
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A. A.
17 Sept 2024
Verified reviewDelivery fast and product well made
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A. A.
17 Sept 2024
Verified reviewvery good , some very good offers which are hard to resist
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A. A.
17 Sept 2024
Verified reviewGreat products and service
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A. A.
17 Sept 2024
Verified reviewPerfect, thank you so much
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A. A.
17 Sept 2024
Verified reviewQuick delivery
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A. A.
17 Sept 2024
Verified reviewGreat service very reliable
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A. A.
17 Sept 2024
Verified reviewEasy to order, quickly and efficiently delivered. Could not be better.
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A. A.
17 Sept 2024
Verified reviewI have been dealing with cowling and Wilcox for many years. They have never let me down, they deliver exactly as ordered. Very professional
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A. A.
17 Sept 2024
Verified reviewCustomer service responded promptly to my emails.
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A. A.
17 Sept 2024
Verified reviewExcellent and pleased with the product... Thankyou
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A. A.
17 Sept 2024
Verified reviewCame in good time a good price quality product
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A. A.
17 Sept 2024
Verified reviewMy initial order was NOT delivered due to Evri incompetence: they said they left it at a neighbour "31", no street number, no photo. I asked at No.31 in my street, they had no package. A replacement WAS delivered, though Evri said they left it at 29, with photo - but they actually left it on my doorstep; the photo had someone holding a completely different package. The staff at Cowling & Wilcox were superb in supporting me, keeping me updated with the reorder and the packaging ensured the items were fully protected. Full marks to C&W. NO marks to Evri, who clearly do not care (I have no idea what happened to the original package, as I have not had any neighbour ask me when I am going to collect it from them); I have no confidence that Evri even delivered the first package. Please never use Evri again.
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A. A.
17 Sept 2024
Verified reviewI have bought from Cowling & Wilcox in the past, but cannot review this order as I haven’t received it yet
Reply from Cowlingandwilcox.com
Thank you for taking the time to review us. I'm so sorry your order didn't arrive on time. I understand we've sent you out a replacement order as our Courier lost your delivery. I'm so sorry this happened and I can assure you this is a very rare situation where parcels go missing. I'm sure that's little consolation this time but I hope you can trust us with future orders. Could you please let me know if your replacement order has now arrived? Kind regards, Guy.
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A. A.
17 Sept 2024
Verified reviewQuality products at reasonable prices. Well packaged,arrived on time.
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A. A.
17 Sept 2024
Verified reviewDelivery delayed-reason unknown but arrived safely.
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A. A.
17 Sept 2024
Verified reviewAccurate description of the item, well packed, reasonably priced and arrived in specified time. I would consider this seller to be competent and I would gladly buy from him or her again.
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